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Old 04-14-2010, 07:17 AM   #1
dickholloway
 
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RPI Designs

Is it normal for this company to take weeks before shipping orders???

GOT IT STRAIGHTEN OUT. GOOD RESPONSE FROM JOSH AT RPI

Last edited by dickholloway; 04-28-2010 at 04:27 PM.
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Old 04-14-2010, 09:10 AM   #2
svtjackal
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yes, bought from them twice and both times took 2-3 weeks
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Old 04-14-2010, 09:20 AM   #3
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Yup that is how long it took my floor mats to ship.
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Old 04-14-2010, 01:21 PM   #4
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Yes, sure is. On anything that is custom made (floor mats, painted, carbon fiber). We custom made to order as mentioned on our website. We figure on taking a few more days to make sure the product is done right and perfect, rather than rush it out the door.

On normal stock items, we ship within 24 hours.

Thanks
Josh

PS- We are on our way to Camaro5 Fest and not in the office, so please email with ETAs, updates, etc. Josh@rpidesigns.com
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Old 04-14-2010, 01:45 PM   #5
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RPI is actually a great vendor for us. A lot of times items are drop shipped, and if we are back ordered a few days, it takes that much longer to get to the end user. Josh and his crew are great though, and usually answer emails and phone calls within a few hours at the latest!

Can't wait to meet everyone at C5 Fest!!!!

Keep up the great work Josh.
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Old 04-18-2010, 07:30 AM   #6
dickholloway
 
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still waiting after 3+ weeks

Quote:
Originally Posted by dickholloway View Post
Is it normal for this company to take weeks before shipping orders???

Never again with RPI.....

LMP and 3 other suppliers had stuff at my door step in 4 days.

Responses from RPI continue to range from "takes a long time to ship out of state" to "we are at camaro5 feast, sorry"

Calling CC company Monday to stop payment hopefully and get them on the visa vendor blacklist.
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Old 04-19-2010, 03:36 PM   #7
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Quote:
Originally Posted by dickholloway View Post
Never again with RPI.....

LMP and 3 other suppliers had stuff at my door step in 4 days.

Responses from RPI continue to range from "takes a long time to ship out of state" to "we are at camaro5 feast, sorry"

Calling CC company Monday to stop payment hopefully and get them on the visa vendor blacklist.
Good Afternoon. It was nice to talk to you on the phone today. I am glad to find out your parts were delivered today. Please call me tomorrow if you have any other questions.

Thanks again,
Josh
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Old 05-03-2010, 01:52 PM   #8
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Unhappy

FULL TURNAROUND FROM MY ORIGINAL POST:
JOSH WAS CORRECT, the mats had bee shipped literally the day i ordered.(good job guys at RPI)
my fedex delivery guy put my package on the far side yard where noone ever goes. thank god my neighbor gave me the hihnt to look, as i look now like a complete idiot to RPI's fantastic customer service.

only small thing was somebody forgot to put a few t-shirts in the mail with the mats.
josh took care of it immediately, citing it as a minor error.

overall- A+ with rpi designs.com

FANTASTIC PRICES.

Last edited by scrboy2002@aol.com; 05-03-2010 at 07:59 PM. Reason: FULL TURNAROUND on current events-
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Old 05-03-2010, 02:01 PM   #9
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i ordered some stuff from RPI, one of which i got very quickly, the second about 2 weeks later, and the first about a month later. It does take some time to make custom stuff, but it doesnt take a month to paint and ship a bowtie, and i think some prices were a little overboard.

Overall, im disappointed, but i wont go and tell everyone to NOT shop there. I know a lot of people who shop there and they all have good compliments. If you get something premade and in stock, you'll most likely get it soon. Custom made.. give it some time.
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Old 05-03-2010, 02:22 PM   #10
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This sort of language and actions are not allowed in this community. Grow up and take it to PMs. Also, I don't know if some of the info' posted was authorized by other users, so they were deleted. If anyone wants to retry conveying a message in an adult manor, it can be left up after it's been reviewed for content and if it sicks to the communities rules. Clean it up or leave.
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Old 05-03-2010, 02:28 PM   #11
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Quote:
Originally Posted by radz282003 View Post
This sort of language and actions are not allowed in this community. Grow up and take it to PMs. Also, I don't know if some of the info' posted was authorized by other users, so they were deleted. If anyone wants to retry conveying a message in an adult manor, it can be left up after it's been reviewed for content and if it sicks to the communities rules. Clean it up or leave.

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Old 05-03-2010, 08:03 PM   #12
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Talking

Quote:
Originally Posted by dickholloway View Post
Is it normal for this company to take weeks before shipping orders???

GOT IT STRAIGHTEN OUT. GOOD RESPONSE FROM JOSH AT RPI
\he helped straighten out my dilemna as well.
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Old 05-03-2010, 08:07 PM   #13
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RPI has fantastic service.would buy from them anytime.
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Old 05-03-2010, 09:10 PM   #14
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Ordered my custom embroidered car mats during XMas, got them in less than 2 weeks. Daughter just ordered the matching cargo "Camaro SS" trunk mat and I was notified that it shipped on Friday. Happy BDay and Mother's Day to me.

Will order from them again. Lori
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Old 05-03-2010, 11:14 PM   #15
buzzy56
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good things take awhile!

Yes don't we all want it now.But sometimes things are worth waiting for.
I ordered some custom painted parts.estimated two weeks.They took a month.So yea I was a little disappointed,until I received them and after I installed them my impatience disappeared.Well worth it.I did not expect them to drop everything and just paint my parts all by their selfs.It would not have been cost effective for them.I knew they would paint them when that had additional parts to coat with my color.Thats why they call them custom orders!Everyone must control costs now-days.Even us sick camaro owners who can not get enough add ons.So They made me happy!
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Old 05-27-2010, 05:23 PM   #16
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Did any of you guys ever get a tracking number from RPI when your order shipped? Seems odd that a tracking number is not sent. I've been waiting 24 days (18 Business days) for a painted engine cover. I've contacted Josh a couple of times now via email. I've been told it's going to ship to it's shipped and you should receive it on a certain day. Still no part. Still no tracking number. I really hope I'm blown away by the quality of the work.
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Old 06-05-2010, 10:11 PM   #17
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ordered decals 5/31, arrived 6/5 I would call that a pretty good shipping time since they are half way across the country
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