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Old 04-14-2010, 08:16 PM   #1
philipdistefano
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Local tire place messed up my paint, need advice

I noticed a nail in my tire yesterday, so I took it to a local tire place to get it plugged. It was in the back tire, so it needed to go up on a lift. I gave the guy my key, got it fixed, looked around my tire, didn't see any damage, and went home.

Well, stupid me didn't bother checking my door. Whatever a-hole drove my car onto the lift busted my door into something and chipped off the paint. The picture below shows the damage. It's worse than it looks, because it's hard to see the flake of paint that's in the front, but you get the gist of it from the big white spot.

I am so f'ing pissed off right now. The place is closed, so I'm planning on going back tomorrow and fuss at someone. My question is...what do I demand? For them to pay for touch up paint? For them to get this part repainted if possible (is the whole door necessary? I really don't want that).

Please don't lecture me on letting someone else drive my car without supervision. It's never happening again. Ever.

Thanks, please advise. :(
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Old 04-14-2010, 08:53 PM   #2
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I would try to get them to agree for a professional repair espeacilly if there is a dent. If they give you grief, try touch up paint. Touch ups on a door edge is pretty easy and work real well.
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Old 04-14-2010, 09:04 PM   #3
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It looks like kind of caused a bit of paint bubbling a little bit around the scratch area...

Have you tried to clay / apply any polish to the area to see if some of it comes off?
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Old 04-14-2010, 09:10 PM   #4
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Sorry about the ding but it will be hard to never let someone else drive your car because shop liability usually only lets shop personel work with the equipment.

That said,I agree they should be responsible for a professional repair not just a simple paint brush touch up, that is why they have liability insurance in the first place.

Good luck,
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Old 04-14-2010, 09:21 PM   #5
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The odds of them fixing that are one in ten billion

You might as well save yourself the time and aggravation of going back because they're just going to say they didn't do it.
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Old 04-14-2010, 09:25 PM   #6
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i think it is going to be hard for you to prove that they did it.
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Old 04-14-2010, 09:27 PM   #7
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get them to professionally repair it, if the don't want call the Better Business Bureau and if u still can't get it fixed call a lawyer, unless they have paperwork that u signed that relieves them of any liability
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Old 04-14-2010, 09:35 PM   #8
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Quote:
Originally Posted by DiverNB View Post
It looks like kind of caused a bit of paint bubbling a little bit around the scratch area...

Have you tried to clay / apply any polish to the area to see if some of it comes off?
That white is not paint on my paint, it's my paint completely gone.
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Old 04-14-2010, 09:36 PM   #9
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Originally Posted by 2KWIK4U View Post
That said,I agree they should be responsible for a professional repair not just a simple paint brush touch up, that is why they have liability insurance in the first place.

Good luck,
Danny
Do you (or anyone else) think it's possible to get a professional repair without painting the entire door? :(
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Old 04-14-2010, 09:41 PM   #10
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You can ask them to pay for it and they will deny they did it.

You can insist that they provide you with their shop owners liability insurance carrier and file a claim and their carrier will deny it because you have no independent witness.

You can take them to small claims court and the judge will find for the shop most likely.

So the best recourse is to pay for the repair yourself, never use that shop again, and tell all your friends anf family to spread the word that they suck. At least it will be a spiritual victory.
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Old 04-14-2010, 09:46 PM   #11
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Originally Posted by panexpoguy View Post
You can ask them to pay for it and they will deny they did it.

You can insist that they provide you with their shop owners liability insurance carrier and file a claim and their carrier will deny it because you have no independent witness.

You can take them to small claims court and the judge will find for the shop most likely.

So the best recourse is to pay for the repair yourself, never use that shop again, and tell all your friends anf family to spread the word that they suck. At least it will be a spiritual victory.


I hate to agree with this scenario, but unfortunately it is reality. Once you leave, you are cooked!

And yes they will paint, and blend into the door and possibly the rear quarter so the paint blends. A good shop will just do the door. Probably about $500 is my guesstimate (in NY anyway)

Good Luck!
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Old 04-14-2010, 09:54 PM   #12
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Quote:
Originally Posted by panexpoguy View Post
You can ask them to pay for it and they will deny they did it.

You can insist that they provide you with their shop owners liability insurance carrier and file a claim and their carrier will deny it because you have no independent witness.

You can take them to small claims court and the judge will find for the shop most likely.

So the best recourse is to pay for the repair yourself, never use that shop again, and tell all your friends anf family to spread the word that they suck. At least it will be a spiritual victory.
I actually agree with you. Just on the offchance that the manager/owner is a person with some integrity, I was hoping to get some advice. If I could get that one part repainted without getting the entire door done, that would be ideal. I just don't know if they can do that.

That said, if they won't pay to fix it, I'm going to ask to talk to the person that did it and make them feel like the a-hole that they are.
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Old 04-14-2010, 10:09 PM   #13
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Looks like the door hit the lift post. You might be able to match up the yellow paint
transfer from the door. An honest shop will pay for the repair.
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Old 04-14-2010, 10:38 PM   #14
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I would go look for the yellow paint on their equipment before talking to anyone, that's your only chance.
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Old 04-14-2010, 10:50 PM   #15
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I would go look for the yellow paint on their equipment before talking to anyone, that's your only chance.
I know which lift my car went on, but I can't just go back in their shop.
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Old 04-14-2010, 10:54 PM   #16
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Looks like the door hit the lift post. You might be able to match up the yellow paint
transfer from the door. An honest shop will pay for the repair.
If you can find paint transfer and snap a digital photo of it, then you are in business. You would have to be pretty quick as the shop's liability agreement with their carrier likely prohibits customers on the shop floor and they will shoo you away.

An honest shop presented with the evidence will pay or refer you to the liability carrier who will also likely pay. Shop owners pay solid premiums for their coverage and specialty insurers make good money from the policies and like to keep the shop owners satisfied as shop owners tend to be very loyal customers themsleves, especially the honest ones. even look for paint flecks on the floor, your paint would stand out.
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Old 04-14-2010, 11:02 PM   #17
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Use a tape measure and mark the damage on the tape measuring from the ground. Tell the manager you will check the lift with him. If the manager refuses he is not interested in doing the right thing. The paint from your car may be removed. I hope things work out for you.
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Old 04-14-2010, 11:06 PM   #18
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Ladies and Gentlemen......


Never take repossession of your car or truck without first examining it!

Ever.

I'm not saying that they did not damage your car.

...but as I just told someone in a PM not 5 minutes ago:

I was in a Chevy dealership many years ago -- and a young mother was giving the General Manager a real going over -- claiming that the dealership damaged her bumper while it was in their possession.......

....when suddenly the lil 5-year old child of said mother piped up with something along the lines of "....but MOMMY! Remember? WE backed into the pole! - -that man didn't!!!"......"

You see -- there ARE instances where people damage their cars and then claim that the dealer - or the detailer --or the valet -- or lil boy blue and the man in the moon did it........

........and thus, it IS your right to have the service writer walk WITH YOU around your car or truck -- BEFORE -- and AFTER they work on it.

This protects YOU and it protects the reputation of the service provider.

Because your car is yellow, it should be able to be airbrushed on the edge to remove any damage......


Good luck!
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Old 04-14-2010, 11:55 PM   #19
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Ladies and Gentlemen......


Never take repossession of your car or truck without first examining it!

Ever.

I'm not saying that they did not damage your car.

...but as I just told someone in a PM not 5 minutes ago:

I was in a Chevy dealership many years ago -- and a young mother was giving the General Manager a real going over -- claiming that the dealership damaged her bumper while it was in their possession.......

....when suddenly the lil 5-year old child of said mother piped up with something along the lines of "....but MOMMY! Remember? WE backed into the pole! - -that man didn't!!!"......"

You see -- there ARE instances where people damage their cars and then claim that the dealer - or the detailer --or the valet -- or lil boy blue and the man in the moon did it........

........and thus, it IS your right to have the service writer walk WITH YOU around your car or truck -- BEFORE -- and AFTER they work on it.

This protects YOU and it protects the reputation of the service provider.

Because your car is yellow, it should be able to be airbrushed on the edge to remove any damage......


Good luck!
In a perfect world a service writer would do a walk around before and after. Most of the ones I have seen are too busy. A dishonest one will still deny damaging your car. The kid at the Quik-Lube will look at you like
you're insane. Checking the car before leaving seems to be a good practice.
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Old 04-15-2010, 12:19 AM   #20
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if its a reputable shop they will send you to a body shop of your choice to have it repaired,i know in my shop these things happen from time to time and we always take care of our customer,just dont go back in there raising holy hell, be civil,remember shit happens give them a chance to make things right,the head guys probably dont know it even happened,lead techs usually dont do flat repairs anywhere you go so chances are it was some low level guy who didnt want to get in trouble so didnt man up and say anything,hopefully theres some paint on your car from the rack that will match up good luck
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Old 04-15-2010, 02:09 AM   #21
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You should still find your paint on the wall.

I did when the GM dealer did that to my Silverado.
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Old 04-15-2010, 03:17 AM   #22
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Originally Posted by panexpoguy View Post
You can ask them to pay for it and they will deny they did it.

You can insist that they provide you with their shop owners liability insurance carrier and file a claim and their carrier will deny it because you have no independent witness.

You can take them to small claims court and the judge will find for the shop most likely.

So the best recourse is to pay for the repair yourself, never use that shop again, and tell all your friends anf family to spread the word that they suck. At least it will be a spiritual victory.
Agree.

edit: mulletman: why would you be at a quiklube with a camaro???
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Old 04-15-2010, 08:35 AM   #23
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Touch it up and move on.
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Old 04-15-2010, 08:46 AM   #24
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Originally Posted by philipdistefano View Post
Do you (or anyone else) think it's possible to get a professional repair without painting the entire door? :(

Sorry I am a diesel mechanic, don't know a lot about paint and body. The others above have better ideas regarding repairs I think.

Danny
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Old 04-15-2010, 10:27 AM   #25
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Find a good "dent and ding" repair shop. they are good at such and can do it with out a repaint, which you do not want. Tire shop may own up to it but hard for them to do such as they are not sure they did the damage. Just tell them you are real sure it was them and show the rest of the car with no dings, chips etc..but I would expect to do the repair out of pocket. Get it done and forget about it.

Same thing happen on my brand new CC. House painter put a ding in it while in garage. I was at the ding shop next day and $50 later, happy. Could not lay it on the painter but was sure it was them with the lumber and paint stuff in the garage.
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