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Old 05-12-2010, 08:26 PM   #1
scrboy2002@aol.com
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Thumbs down DO NOT BUy from AACSTYLE- automotivelightstore.com

Made my purchase a month ago for the Interior LED Bulbs, and 2 15" Blue footwell light strips.

Ill make this short and to the point.

I ordered and both were in stock.
day after, status of footwell lighting is delayed to 5/12
so i figure ill just wait it out and theyll ship that day.
a week or so ago, the availability changes to 5/10-monday shipping.
monday, 5/10 i email them for a tracking number.
im told i have to be processed LAST, compared to the orders that came in over the weekend, although my order as made a month + ago.
thats horrible service in and of itself.
im then told (today) they wont even see processing until the 12th.
cancel the order, give me my money back.
i get back my money, minus a HUGE chunk of shipping, although the led lights they sent me cost $0.50 to ship.


will never order from them again.
will just forget about footwell lighting all due to their numerous errors.

p.s.
the women than gives me attitude, and tells me they are going to update the 5/10 date to some new undetermined date.

JUST SAVE THE HASSLE, DONT BUY FROM THEM!!!
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Old 05-12-2010, 08:31 PM   #2
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thanks for the heads up.
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Old 05-12-2010, 08:56 PM   #3
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Old 05-12-2010, 09:07 PM   #4
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i didnrt have such a great experience either ,, but i chose not to shoot them down, but i will not purchase from them
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Old 05-12-2010, 09:11 PM   #5
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Never had a problem with my multiple purchases from them. Have always been top notch with me.

Due to the volume they work there is bound to be unhappy customers (this is true in any and every business)
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Old 05-12-2010, 09:14 PM   #6
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I have placed a few orders with them and when things have gone awry, they always make it right. I would give them a call back and ask for Andy. He is a super nice guy and will do everything he can to make it right. I just think they are getting so much business from us and the rest of the car community that it has been a bit overwhelming for them. Just call them up, ask for Andy, and he will help you out.
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Old 05-12-2010, 09:14 PM   #7
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Honestly, I've heard nothing but good things from AACStyle. I did, and still do, plan on buying some interior lighting from them in a couple of weeks when my Camaro gets in. But as Ject said, they are an expanding company with numerous clients/customers, so not everything can always run smoothly.
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Old 05-12-2010, 09:31 PM   #8
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man I have ordered thousands from them and never had a problems almost always same day or next day shipped out. Jessica from there is always very helpful I just send her an email and its done. I am sure that is you contact them they will make it right.
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Old 05-12-2010, 09:35 PM   #9
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treat others the way you want to be treated.

when i have a problem with something i buy and call the company, i don't give them an attitude about it, and i don't ever receive one back.

AAC has had great customer service with many others active on this forum!
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Old 05-12-2010, 09:51 PM   #10
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also ordered from them and love the product!!! Thanks AAC!
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Old 05-12-2010, 09:52 PM   #11
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I had a poor tech guy there on the phone with me for over 3 hours.

Walked me through the installation. Im sure there are bound to be slip ups but come on, lets not destroy their reputation on that.

The only thing that ever dissappointed me were their instructions included in the package but man, they spent THREEEEEEEE hours on the phone with me. Im sure he was superrrrrr frustrated with me when we were done but he still wished me a great day and didnt give any attitude.

Im definatly gonna buy from them again, and Im sure they'll work on theur instructioins as they get more feedback
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Old 05-12-2010, 09:58 PM   #12
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never had a problem over 20+ orders, like the other guys said ask for andy or justin theyll make sure your happy.
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Old 05-12-2010, 10:08 PM   #13
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I know since C5 Fest they have been slammed with orders and sometimes, things get delayed.....

I purchased numerous times from AAC with no problems!!!
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Old 05-12-2010, 10:17 PM   #14
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Man, I have purchased:Headlights/DRL halos, footwell lighting and a few other things and I even had an item that had to be replaced without issue. They have been great to work with and they do a very high volume so I would try to talk to them (maybe ask for Jastin, he seems to be on the board all the time) and I personally would not go to boards--Just my 2 cents.
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Old 05-12-2010, 10:24 PM   #15
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I have also ordered from them and even talked to the lady on the phone.Got my stuff in a timely manner with the shipping option I felt comfortable paying and nothing but nice conversation on the phone and great product and service.Happy customer.
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Old 05-12-2010, 10:24 PM   #16
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So why is the back bowtie lighting instructions/manual for a CHRYSTLER 300 instead of for a camaro????? can somebody from AAC please answer that to me so i can realize why im spending hours trying to figure out how to do it myself? Anybody?
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Old 05-12-2010, 10:29 PM   #17
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yeah AACSTYLE treats there customers pretty good,
but if they dont reply sometimes that doesnt mean give up.. just shoot them a call and youre good to go
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Old 05-12-2010, 10:38 PM   #18
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Quote:
Originally Posted by SoTHavok View Post
So why is the back bowtie lighting instructions/manual for a CHRYSTLER 300 instead of for a camaro????? can somebody from AAC please answer that to me so i can realize why im spending hours trying to figure out how to do it myself? Anybody?
Now this I completly understand. The instructions for my headlights were for a MOPAR.

Hence why i had to call them.
I just think they get a little to busy to make install videos for all their prosucts
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Old 05-12-2010, 10:58 PM   #19
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They probally put the wrong instructions in the box, I have all there directions for the camaro. I got a couple copies of each since every time I order they send me directions. So if anyone needs help with there products I think I installed everything but the side markers that they make for the camaro.
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Old 05-12-2010, 11:20 PM   #20
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Quote:
Originally Posted by strauchpete View Post
They probally put the wrong instructions in the box, I have all there directions for the camaro. I got a couple copies of each since every time I order they send me directions. So if anyone needs help with there products I think I installed everything but the side markers that they make for the camaro.
Can you tell me what the green, black and brown wires represent?, i was hoping to find that in my instructions, maybe you can help?
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Old 05-12-2010, 11:22 PM   #21
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I find it odd that after a day of this post on the boards, that is frequented by company employees that post often......that AAC would not reply. I bought almost a grand of parts from them and it was not a perfect sale(if there website could handle a discount code it would eliminate alot of issues) but I got all the parts timely and packed well and hope to install them in a week or so.

Hope you get satisfaction.
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Old 05-13-2010, 05:02 AM   #22
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Originally Posted by SoTHavok View Post
Can you tell me what the green, black and brown wires represent?, i was hoping to find that in my instructions, maybe you can help?
NEVER snip the green wire because your car will explode. The brown is a dummy and the black is the ground. LOL

sorry...just watched the Hurt Locker.
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Old 05-13-2010, 06:39 AM   #23
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Originally Posted by CamaroFTW View Post
I find it odd that after a day of this post on the boards, that is frequented by company employees that post often......that AAC would not reply.

Why should they try to defend themselves? All but maybe 2 ppl posted in their defense so far. lol j/k

Andy is pretty active on the site but with the wedding and honeymoon he prolly isn't interested in the forum right now.
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Old 05-13-2010, 06:43 AM   #24
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Ive bought multiple items from them and had no problem, except that shipping was a week behind compared to when they say it was supposed to be shipped. Im ok with that, i know they have gotten busier. I would certainly buy from them again. They were very friendly and helpful every time i called. Not sure why people bash them on this forum when they should just call them and work it out.
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Old 05-13-2010, 06:56 AM   #25
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Had a good sales experience with them, no problems, they even managed to change my order for me at the last minute. Sorry to hear you had a bad experience.
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