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Old 05-12-2010, 11:38 PM   #18
CaliEMT
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Quote:
Originally Posted by SoTHavok View Post
So why is the back bowtie lighting instructions/manual for a CHRYSTLER 300 instead of for a camaro????? can somebody from AAC please answer that to me so i can realize why im spending hours trying to figure out how to do it myself? Anybody?
Now this I completly understand. The instructions for my headlights were for a MOPAR.

Hence why i had to call them.
I just think they get a little to busy to make install videos for all their prosucts
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Old 05-12-2010, 11:58 PM   #19
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They probally put the wrong instructions in the box, I have all there directions for the camaro. I got a couple copies of each since every time I order they send me directions. So if anyone needs help with there products I think I installed everything but the side markers that they make for the camaro.
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Old 05-13-2010, 12:20 AM   #20
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Originally Posted by strauchpete View Post
They probally put the wrong instructions in the box, I have all there directions for the camaro. I got a couple copies of each since every time I order they send me directions. So if anyone needs help with there products I think I installed everything but the side markers that they make for the camaro.
Can you tell me what the green, black and brown wires represent?, i was hoping to find that in my instructions, maybe you can help?
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Old 05-13-2010, 12:22 AM   #21
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I find it odd that after a day of this post on the boards, that is frequented by company employees that post often......that AAC would not reply. I bought almost a grand of parts from them and it was not a perfect sale(if there website could handle a discount code it would eliminate alot of issues) but I got all the parts timely and packed well and hope to install them in a week or so.

Hope you get satisfaction.
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Old 05-13-2010, 06:02 AM   #22
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Quote:
Originally Posted by SoTHavok View Post
Can you tell me what the green, black and brown wires represent?, i was hoping to find that in my instructions, maybe you can help?
NEVER snip the green wire because your car will explode. The brown is a dummy and the black is the ground. LOL

sorry...just watched the Hurt Locker.
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Old 05-13-2010, 07:39 AM   #23
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Originally Posted by CamaroFTW View Post
I find it odd that after a day of this post on the boards, that is frequented by company employees that post often......that AAC would not reply.

Why should they try to defend themselves? All but maybe 2 ppl posted in their defense so far. lol j/k

Andy is pretty active on the site but with the wedding and honeymoon he prolly isn't interested in the forum right now.
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Old 05-13-2010, 07:43 AM   #24
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Ive bought multiple items from them and had no problem, except that shipping was a week behind compared to when they say it was supposed to be shipped. Im ok with that, i know they have gotten busier. I would certainly buy from them again. They were very friendly and helpful every time i called. Not sure why people bash them on this forum when they should just call them and work it out.
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Old 05-13-2010, 07:56 AM   #25
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Had a good sales experience with them, no problems, they even managed to change my order for me at the last minute. Sorry to hear you had a bad experience.
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Old 05-13-2010, 08:05 AM   #26
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Quote:
Originally Posted by CamaroFTW View Post
I find it odd that after a day of this post on the boards, that is frequented by company employees that post often......that AAC would not reply. I bought almost a grand of parts from them and it was not a perfect sale(if there website could handle a discount code it would eliminate alot of issues) but I got all the parts timely and packed well and hope to install them in a week or so.

Hope you get satisfaction.
Looks like the customers are doing most of the defending here. Which to me is a better defense than jumping in and trying to defend my company by myself.
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Old 05-13-2010, 12:16 PM   #27
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I ordered the 4 channel remote system and it wound up being the wrong unit, I called them and the correct unit was shipped same day and made it all the way up here to Alaska before I even got the first unit packaged up and shipped back (2 days) Businesses are run by people, people can make errors (Shit happens) at the end of the day all that matters is that the business tries to make it right with you. Worse case scenario, you are still driving a bad ass car right?
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Old 05-13-2010, 12:19 PM   #28
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Quote:
Originally Posted by Camaro_Corvette View Post
Looks like the customers are doing most of the defending here. Which to me is a better defense than jumping in and trying to defend my company by myself.
+1 great service the many times I've ordered from them
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Old 05-13-2010, 12:26 PM   #29
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Andy at AAC has always gone above and beyond.

Regards,
Eric
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Old 05-13-2010, 12:26 PM   #30
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Well im not a spokes person for AAC or anything but I have EVERY product they make for the camaro in my car! I live 1 hour away and always call Andy to make an appointment and drive down. This past week i went down there 3 times.

I will say they are ALWAYS busy and take tons of orders on a daily basis and even when i drive down they are scrambling around to get orders filled and packed and shipped. I too have had issues with some parts but as soon as I call ANdy he is very prompt to tell me to drive down and he has his installers fix everything right away!!!!

you gotta understand every business has problems from time to time and its to be expected. As long as you call them and dont automatically take an attitude I am sure your problems will be corrected immediatley, if you call with anger already in your voice good luck get a good response from the otehr end of the phone. I have spent over 4000 bucks with them and will continue to do business with them.

THANKS AAC AND ANDY FOR EVERYTHING
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Old 05-13-2010, 03:02 PM   #31
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I met Andy and crew at C5fest. Super nice and informative to me. Have footwell tubes, leds in DRL's, cab, trunk, and license plate. I bought the Halo's and just installed myself. My 1st order did take a bit longer, however, they were waiting on Oracle to ship them the led's to fill order. I have 1 tube that is messin up. Was told to ship it back and they would replace it. The "blue" led's are taking longer becouse of numerous orders to match cab / dash colors. I would have kept order and it would have been like xmas when your parts arrive. They are a growing company, give em a chance, Andy will make it right for ya.....


THANK YOU ACC TEAM. MY CAR LOOKS AWSOME WITH HALO'S!!!
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Old 05-13-2010, 03:29 PM   #32
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Well the resolution for problems is not up to my satisfaction. I get parts installed at Fest and wait until this past Tuesday for a replacement part to show up. I will say they need help in the customer service department..... My fog light may or may not have shipped yet, but I don't know as no one will call me back.????? I was told Justin would call me back and guess what no call from Andy or Justin....

I got the new part (Bow tie) and now will have to take off the old one and re-install it.

I have had several problems with my Halo's and I had them installed at AAC, I drove down from Chicago, yes I did, for the install. I have had several problems since..like my whole car filling up with smoke after the Halo wires burned all the insulation off while driving down the road.

I will not go into the PM's (nasty at times from AAC) for me asking for the customer service and really not feeling it. I am sorry but I thought they would treat someone better that went out of the way to help test fit the Afterburner lights.....All I have to show for it now is 4 different color taillights no one can tell me how this happened at their shop?? And one of them is all fogged up?

My only recourse is to send it back to them??? OK why if you have certified installers or Installers that sell your products why can't I bring it to them and honor the warranty for the labor? Why do I have to constantly pay to get my lights fixed that Justin and Andy installed??

Still waiting for a call back on my fog light or at least acknowledge they sent the replacement.

My rant is over, I am sorry if I am one of the few that is posting here now, but for the PM I received from Justin I can not justify the expense and aggravation I have had.
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Old 05-13-2010, 03:30 PM   #33
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i guess the guy from the OP bit his tongue and ran out with his tail between his legs
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Old 05-13-2010, 05:15 PM   #34
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I guess I've been fortunate and not had a problem. I even had a tech walking me through installing my HID headlights on the phone while I was under the hood! Top notch in my book. Like others have said, Andy or Justin are always on here and able to help.
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