Camaro5 Chevy Camaro Forum / Camaro ZL1, SS and V6 Forums - Camaro5.com
 
SMGSS
Go Back   Camaro5 Chevy Camaro Forum / Camaro ZL1, SS and V6 Forums - Camaro5.com > Marketplace > Vendor and Seller review / feedback / experiences

Vendor and Seller review / feedback / experiences Share review & feedback on vendors and sellers

Reply
 
Thread Tools
Old 05-13-2010, 07:05 AM   #26
Camaro_Corvette
36.833283,-76.021958
 
Camaro_Corvette's Avatar
 
Drives: Team 1LE
Join Date: Mar 2008
Location: Earth
Posts: 23,115
Quote:
Originally Posted by CamaroFTW View Post
I find it odd that after a day of this post on the boards, that is frequented by company employees that post often......that AAC would not reply. I bought almost a grand of parts from them and it was not a perfect sale(if there website could handle a discount code it would eliminate alot of issues) but I got all the parts timely and packed well and hope to install them in a week or so.

Hope you get satisfaction.
Looks like the customers are doing most of the defending here. Which to me is a better defense than jumping in and trying to defend my company by myself.
__________________
I hate parking threads...
Camaro_Corvette is offline   Reply With Quote
Old 05-13-2010, 11:16 AM   #27
fourmz
Fourmz
 
fourmz's Avatar
 
Drives: 2010 2SS/RS 1968 Firebird 1994 Z28
Join Date: Sep 2009
Location: Soldotna,Alaska
Posts: 369
I ordered the 4 channel remote system and it wound up being the wrong unit, I called them and the correct unit was shipped same day and made it all the way up here to Alaska before I even got the first unit packaged up and shipped back (2 days) Businesses are run by people, people can make errors (Shit happens) at the end of the day all that matters is that the business tries to make it right with you. Worse case scenario, you are still driving a bad ass car right?
fourmz is offline   Reply With Quote
Old 05-13-2010, 11:19 AM   #28
qbert48

 
qbert48's Avatar
 
Drives: 2SS SIM
Join Date: Apr 2009
Location: texas panhandle BFE
Posts: 1,143
Quote:
Originally Posted by Camaro_Corvette View Post
Looks like the customers are doing most of the defending here. Which to me is a better defense than jumping in and trying to defend my company by myself.
+1 great service the many times I've ordered from them
__________________
2SS RS SIM gray leather stick shift ground FX
thank you gary richards @ classic chevy in sugarland

welcome home
1100 4-27-09
6000 6-27-09


yes i got to the dance late don't hate me
qbert48 is offline   Reply With Quote
Old 05-13-2010, 11:26 AM   #29
VictoryRacingEngines
 
VictoryRacingEngines's Avatar
 
Drives: 2010 Chevrolet Camaro
Join Date: Sep 2009
Location: Clinton Twp, MI
Posts: 227
Send a message via AIM to VictoryRacingEngines Send a message via MSN to VictoryRacingEngines Send a message via Yahoo to VictoryRacingEngines
Andy at AAC has always gone above and beyond.

Regards,
Eric
VictoryRacingEngines is offline   Reply With Quote
Old 05-13-2010, 11:26 AM   #30
jimmie.briseno
 
jimmie.briseno's Avatar
 
Drives: camaro
Join Date: Nov 2009
Location: MS
Posts: 621
Well im not a spokes person for AAC or anything but I have EVERY product they make for the camaro in my car! I live 1 hour away and always call Andy to make an appointment and drive down. This past week i went down there 3 times.

I will say they are ALWAYS busy and take tons of orders on a daily basis and even when i drive down they are scrambling around to get orders filled and packed and shipped. I too have had issues with some parts but as soon as I call ANdy he is very prompt to tell me to drive down and he has his installers fix everything right away!!!!

you gotta understand every business has problems from time to time and its to be expected. As long as you call them and dont automatically take an attitude I am sure your problems will be corrected immediatley, if you call with anger already in your voice good luck get a good response from the otehr end of the phone. I have spent over 4000 bucks with them and will continue to do business with them.

THANKS AAC AND ANDY FOR EVERYTHING
jimmie.briseno is offline   Reply With Quote
Old 05-13-2010, 02:02 PM   #31
CruznSS

 
CruznSS's Avatar
 
Drives: 2SS/RS Camaro ABM - Silver Ralleys
Join Date: Jul 2009
Location: Gloucester VA
Posts: 1,770
I met Andy and crew at C5fest. Super nice and informative to me. Have footwell tubes, leds in DRL's, cab, trunk, and license plate. I bought the Halo's and just installed myself. My 1st order did take a bit longer, however, they were waiting on Oracle to ship them the led's to fill order. I have 1 tube that is messin up. Was told to ship it back and they would replace it. The "blue" led's are taking longer becouse of numerous orders to match cab / dash colors. I would have kept order and it would have been like xmas when your parts arrive. They are a growing company, give em a chance, Andy will make it right for ya.....


THANK YOU ACC TEAM. MY CAR LOOKS AWSOME WITH HALO'S!!!
__________________
CruznSS is offline   Reply With Quote
Old 05-13-2010, 02:29 PM   #32
Orange5thGen

 
Orange5thGen's Avatar
 
Drives: 2011 Convert
Join Date: Oct 2009
Location: San Jose, CA
Posts: 2,057
Send a message via Yahoo to Orange5thGen
Well the resolution for problems is not up to my satisfaction. I get parts installed at Fest and wait until this past Tuesday for a replacement part to show up. I will say they need help in the customer service department..... My fog light may or may not have shipped yet, but I don't know as no one will call me back.????? I was told Justin would call me back and guess what no call from Andy or Justin....

I got the new part (Bow tie) and now will have to take off the old one and re-install it.

I have had several problems with my Halo's and I had them installed at AAC, I drove down from Chicago, yes I did, for the install. I have had several problems since..like my whole car filling up with smoke after the Halo wires burned all the insulation off while driving down the road.

I will not go into the PM's (nasty at times from AAC) for me asking for the customer service and really not feeling it. I am sorry but I thought they would treat someone better that went out of the way to help test fit the Afterburner lights.....All I have to show for it now is 4 different color taillights no one can tell me how this happened at their shop?? And one of them is all fogged up?

My only recourse is to send it back to them??? OK why if you have certified installers or Installers that sell your products why can't I bring it to them and honor the warranty for the labor? Why do I have to constantly pay to get my lights fixed that Justin and Andy installed??

Still waiting for a call back on my fog light or at least acknowledge they sent the replacement.

My rant is over, I am sorry if I am one of the few that is posting here now, but for the PM I received from Justin I can not justify the expense and aggravation I have had.
__________________
Come see me at www.chicago5thgen.com TEAM LLT, , 2011 Covertible 1LT RS, JDM Color Shift Halo's, Showstopper Camaro Bowtie Led Mirrors, Side Markers and Engine Cover, Pace Setter Catback Exhaust, BK Coilover Kit, 21" Full Crome GM wheels, Tinted windows, I WIN BEARS Plate. Full amber ABL dash and door update with IOM interior panels.
Orange5thGen is offline   Reply With Quote
Old 05-13-2010, 02:30 PM   #33
RedJewel2SS
12.23s@113mph
 
RedJewel2SS's Avatar
 
Drives: 2SS/RS, A6, just a few bolt ons
Join Date: Jul 2009
Location: Houston, TX
Posts: 1,205
i guess the guy from the OP bit his tongue and ran out with his tail between his legs
__________________

RIP Cammie 7/15/2009 - 4/1/2011
RedJewel2SS is offline   Reply With Quote
Old 05-13-2010, 04:15 PM   #34
garcmol


 
garcmol's Avatar
 
Drives: 10 1LT SIM; 91 B4C sleeper Z
Join Date: Aug 2009
Location: Ft. Mitchell, Alabama
Posts: 7,382
I guess I've been fortunate and not had a problem. I even had a tech walking me through installing my HID headlights on the phone while I was under the hood! Top notch in my book. Like others have said, Andy or Justin are always on here and able to help.
__________________
Pedders Pace Car Package, Injen CAI, Flowmaster AT, AAC Lighting, ZL1 fascia/skirts, RKSport Ram Air hood, vented fenders, painted stripes (Gary's Customz), Honor and Valor badged (Thank you, John)
garcmol is offline   Reply With Quote
Old 05-13-2010, 04:48 PM   #35
Michael_Js
SoCal C5 Family Member
 
Michael_Js's Avatar
 
Drives: 2010 Camaro SS/RS - Black w/IOM; 6M
Join Date: Jul 2009
Location: San Diego, CA, USA
Posts: 5,317
Send a message via AIM to Michael_Js Send a message via MSN to Michael_Js
Never had any issues with them that they didn't resolve to my satisfaction. Great service, friendly people...Justin as well as the front desk young ladies...all positive!

Too many of their parts on my car to mention! Very happy with all of them! Waiting for more
__________________
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ ~~~~~~~~~~~~~~~~~~~~~~
2010 Black 2SS/RS; 6M; IOM, GFX, sunroof; ADM Race CAI; Zoomers CB; Viper Alarm; Pdaft F&R sways, Adj Endlinks, Rtrailing arms, Camber kit, strut brace, Front Trailing Arm Bushing; SLP Skip-Shift Elim; Tinted lights/windows; Hurst Short-throw; LoJack; Door & Dash ABL Mods; Subthump; JBA Shorty headers; AACStyle LEDs; Stillen DS rotors, Hawk Ceramic pads; Havoc Blk Chrome wheels: 20x9s; Lingenfelter Blk Al Pedals; RevXtreme Catch Can; Goodridge SS lines; Ported TB; RK Sport hood; Hotchkis chassis brace; KW V3 coilovers;
Michael_Js is offline   Reply With Quote
Old 05-13-2010, 04:59 PM   #36
HokieERVet
 
HokieERVet's Avatar
 
Drives: SIM/2LT/RS/Black/Manual
Join Date: Aug 2009
Location: Roanoke, VA
Posts: 144
Quote:
Originally Posted by RedJewel2SS View Post
i guess the guy from the OP bit his tongue and ran out with his tail between his legs
what brings you to that assumption? why does he need to continue to post? He stated his problem and others are now giving their opinion.

Everyone would jump all over him also if he kept posting his original position, so a no-win situation I guess.

I will say the one thing I find interesting about them is whenever you do post about either an issue or a concern, they PM you saying they will fix whatever problem but then ask you to change your original post to something positive about the company (even if you are not bad-mouthing them).

with that being said- the biggest issue I had with them was a part that was on back-order that I was not informed about- strictly a communication error on their end. BUT right now, I would still buy from them.

Last edited by HokieERVet; 05-13-2010 at 05:10 PM. Reason: wanted to add more
HokieERVet is offline   Reply With Quote
Old 05-13-2010, 05:05 PM   #37
christianmotox


 
christianmotox's Avatar
 
Drives: ( . )( . )
Join Date: Feb 2010
Location: San Diego, CA
Posts: 2,734
Im personally spit 50/50, the first time i called i got some pretty bad service from a lady, i even had to ask to talk to some one else, and complained about her. But other times all has been well, with some minor set backs.

Overall i believe that they should work on their customer service.
I hope they take this comments in a good way.
christianmotox is offline   Reply With Quote
Old 05-13-2010, 05:08 PM   #38
RedJewel2SS
12.23s@113mph
 
RedJewel2SS's Avatar
 
Drives: 2SS/RS, A6, just a few bolt ons
Join Date: Jul 2009
Location: Houston, TX
Posts: 1,205
Quote:
Originally Posted by HokieERVet View Post
what brings you to that assumption? why does he need to continue to post? He stated his problem and others are now giving their opinion.

Everyone would jump all over him also if he kept posting his original position, so a no-win situation I guess.

I will say the one thing I find interesting about them is whenever you do post about either an issue or a concern, they PM you saying they will fix whatever problem but then ask you to change your original post to something positive about the company (even if you are not bad-mouthing them).
it sounded like he had one little problem with shipping, right after CamaroFest when they got super busy, he freaked out about it, and instead of trying to figure out how to get his stuff, he through a fit and cancelled his order.

i know AAC won't comment on this thread, but there are always 2 sides to a story.

it seems 99% of their customers are happy.
__________________

RIP Cammie 7/15/2009 - 4/1/2011
RedJewel2SS is offline   Reply With Quote
Old 05-13-2010, 05:10 PM   #39
RedJewel2SS
12.23s@113mph
 
RedJewel2SS's Avatar
 
Drives: 2SS/RS, A6, just a few bolt ons
Join Date: Jul 2009
Location: Houston, TX
Posts: 1,205
from what i have seen, it sounds like there is a "lady" that works for them that does not like her job... grounds for termination if she is acting that way (hint, hint)
__________________

RIP Cammie 7/15/2009 - 4/1/2011
RedJewel2SS is offline   Reply With Quote
Old 05-13-2010, 05:20 PM   #40
Pumpkin1LT

 
Pumpkin1LT's Avatar
 
Drives: 2010 Camaro 2SS
Join Date: May 2010
Location: Altus AFB, Oklahoma
Posts: 883
I just spoke with Andy, at length today, and I have to say, with everything that has been on their plates lately..not to mention the overload they must be getting about the Afterburners..Andy was extremely professional and informative. Not to mention going out of his way to help me with some direction for "tweeks" on my Cammy, and even offering some minimal assistance. I have had no issues with AAC. But I have to admit I am nervous about the product quality issues now.
__________________

A happy wife is one in the garage getting dirty under her 2010 Camaro!
Pumpkin1LT is offline   Reply With Quote
Old 05-13-2010, 06:19 PM   #41
el ess A
formerly "el ess X"
 
el ess A's Avatar
 
Drives: 2010 & 2013 Camaros
Join Date: Apr 2010
Location: Aiken, SC
Posts: 3,384
This is not directed at any company or person, this is simply my view on customer satisfaction (or not).

You can be the nicest guy on the planet, but if you fail AFTER the sale when things go south,you can't afford 99% satisfaction. Especially if YOU are that 1% of the customers having an issue. Customers always seem to remember the last contact they had with a company and if that was a good one, they'll be back and tell people. If it was bad, they'll be sure to tell people.

My mantra has always been "Say what you say you'll do, and when you will do it and hold to it". That will get you quality service thumbs up every single time. Plus referrals. Sometimes you can't always do something when you say you'll do it. But if so, don't stay quiet about it. Call the customer ASAP and let them know why you can't make the deadline and let them know when you can. Remember, you're working for each customer like they're the only person that matters.

Being "too busy" should never be an excuse. In fact, customers don't want excuses, they want solutions to their problems in a reasonably timely fashion. To a company, being swamped is a good thing but also a curse. But the customer gives two flips about how busy you are. They want their service/product when they want it, and if you can't provide it, they'll find someone who can.

This isn't to say that some customers aren't a pain to deal with. But if you want their money, you'll have to suck it up beyond reasonable amount that you would if you weren't getting paid.
__________________
2010/2013 Camaro

http://www.camaro5.com/forums/image.php?type=sigpic&userid=26108&dateline=139490  3951
el ess A is offline   Reply With Quote
Old 05-13-2010, 08:20 PM   #42
Orange5thGen

 
Orange5thGen's Avatar
 
Drives: 2011 Convert
Join Date: Oct 2009
Location: San Jose, CA
Posts: 2,057
Send a message via Yahoo to Orange5thGen
I would say there is 15% of us not completely satisfied not 1%. I just would like the same respect I have given them when I call and ask for service not taking weeks and multiple calls and PM's. If it takes a public forum for a company to respond I don't think others should judge the few that are complaining of poor service. In my eyes if I pay for a product and the warranty is a part of the product sale, don't tell me to send parts back first, if there is only 1% of us having problems. I say if there are local shops in the area we live why not honor that warranty for the install I was promised? I believe they did not do a 100% perfect install as all the problems I have had with my lights. FULL AAC setup....... I didn't go cheep, so for the poster that spent 4K how and what did you buy for that as I bought almost all the products too and didn't spend near that... If I lived an hour away I would be at the front door getting my car fixed every time it was broken for a lack of quality....

So do I take my lights out of my car and let it sit here not able to drive and wait for weeks with no communication or should they honor their warranty with a local installer of their choice?

Someone please tell me I am off base. If I am not as AAC won't reply?

As I told them before my fog light is out, my taillight is fogged with water and you looked at it at Fest???

???????

Quote:
Originally Posted by RedJewel2SS View Post
it sounded like he had one little problem with shipping, right after CamaroFest when they got super busy, he freaked out about it, and instead of trying to figure out how to get his stuff, he through a fit and cancelled his order.

i know AAC won't comment on this thread, but there are always 2 sides to a story.

it seems 99% of their customers are happy.
__________________
Come see me at www.chicago5thgen.com TEAM LLT, , 2011 Covertible 1LT RS, JDM Color Shift Halo's, Showstopper Camaro Bowtie Led Mirrors, Side Markers and Engine Cover, Pace Setter Catback Exhaust, BK Coilover Kit, 21" Full Crome GM wheels, Tinted windows, I WIN BEARS Plate. Full amber ABL dash and door update with IOM interior panels.
Orange5thGen is offline   Reply With Quote
Old 05-13-2010, 09:20 PM   #43
Orange5thGen

 
Orange5thGen's Avatar
 
Drives: 2011 Convert
Join Date: Oct 2009
Location: San Jose, CA
Posts: 2,057
Send a message via Yahoo to Orange5thGen
Here is the video they did, they worked for a few months thats it......Yep my car from Chicago.......

__________________
Come see me at www.chicago5thgen.com TEAM LLT, , 2011 Covertible 1LT RS, JDM Color Shift Halo's, Showstopper Camaro Bowtie Led Mirrors, Side Markers and Engine Cover, Pace Setter Catback Exhaust, BK Coilover Kit, 21" Full Crome GM wheels, Tinted windows, I WIN BEARS Plate. Full amber ABL dash and door update with IOM interior panels.
Orange5thGen is offline   Reply With Quote
Old 05-13-2010, 10:18 PM   #44
RedJewel2SS
12.23s@113mph
 
RedJewel2SS's Avatar
 
Drives: 2SS/RS, A6, just a few bolt ons
Join Date: Jul 2009
Location: Houston, TX
Posts: 1,205
well that's no bueno!

i only have their LED DRLs and interior/license plate bulbs... i wasn't a fan of "cracking" open the factory light housings, that is why i never did any of that.
__________________

RIP Cammie 7/15/2009 - 4/1/2011
RedJewel2SS is offline   Reply With Quote
Old 05-14-2010, 09:40 AM   #45
AACstyle

 
AACstyle's Avatar
 
Drives: www.CamaroLighting.com
Join Date: Jul 2009
Location: New Orleans, LA
Posts: 6,670
Normally I would not bother to point out discrepancies but this is so grossly exaggerated I feel that I need to respond.

Lets look at the FACTS here.


Quote:
Originally Posted by scrboy2002@aol.com View Post
Made my purchase a month ago for the Interior LED Bulbs, and 2 15" Blue footwell light strips.

FACT: you placed your order on 4/25/10, you posted that you placed your order a "month" ago on 05/13/10 that is not a month.


Quote:
I ordered and both were in stock.

That is incorrect, even on your original invoice this is listed as shipping on 05/12

Camaro CCFL Footwell Ambient Lighting
Color Options: BLUE (Shipping 5/12)
Size: 15" 12CCFLUNIV



Quote:
5/10 i email them for a tracking number.
im told i have to be processed LAST, compared to the orders that came in over the weekend, although my order as made a month + ago.

Again, a "month +" is just flat out untrue.


Quote:
im then told (today) they wont even see processing until the 12th.
cancel the order, give me my money back.

Correct, the item was scheduled to move on the 12th, same as the day that you bought it, why would that make you think that your service was awful and prompt you to demand a refund?


Quote:
i get back my money, minus a HUGE chunk of shipping, although the led lights they sent me cost $0.50 to ship.

"HUGE chunk" we charged you $2.58 for shipping for the parts that you received, you consider $2.58 a HUGE about of money for shipping? No, you obviously don't you are just trying to make us look bad with your exaggerations.


Quote:
will never order from them again.
will just forget about footwell lighting all due to their numerous errors.

Numerous errors? The item was scheduled to ship on the 12th, they shipped on the 12th (to other customers), you would have received your order if you had not canceled it.


Quote:
the women than gives me attitude, and tells me they are going to update the 5/10 date to some new undetermined date.
Ok, that is fair but in the interest of full disclosure lets show what a pleasant and mature individual you are sir,


Quote:
Date: Tue, May 11, 2010 1:35 pm
To: tiffanie@aacstyle.com

Yeah, why the hell was i refunded only $10.00 for shipping???????
it should have been over $12.00/
get me the difference.
A BIG negative posting experience will be posted on all of the forums i use.
horrible service.
the litle bulbs they shipped me cost $0.50 to ship, so the other like $2.58 or around that, is expected as a refund.
good bye forever.


GO TO UR ON WEBSITE.
THEYVE SAID THEY ARE GOING TO SHIP THE 10TH FOR OVER A WEEK NOW MISSY.
SO DONT GIVE ME AN ATTITUDE.
please take a look at the exact pctures.


you-0
me--+1



AACstyle is offline   Reply With Quote
Old 05-14-2010, 09:51 AM   #46
AACstyle

 
AACstyle's Avatar
 
Drives: www.CamaroLighting.com
Join Date: Jul 2009
Location: New Orleans, LA
Posts: 6,670
Quote:
Originally Posted by RedJewel2SS View Post
treat others the way you want to be treated.
Funny you say that, I am a HUGE believer in that statement.

When I saw this thread this morning I went to go get to the bottom of this problem. Simply by looking at this customers invoice I realized that the OP was grossly exaggerating then when I saw the derogatory and somewhat abusive manner in which he addressed members of our staff I was down right upset.
AACstyle is offline   Reply With Quote
Old 05-14-2010, 09:53 AM   #47
CamaroFTW

 
CamaroFTW's Avatar
 
Drives: 2010 Camaro 2SS/RS-Rally Yellow
Join Date: Apr 2010
Location: Palm Bay, FL
Posts: 1,287
Send a message via MSN to CamaroFTW
customer-0
Missy-- +1
AAC--+2
CamaroFTW is offline   Reply With Quote
Old 05-14-2010, 10:55 AM   #48
fourmz
Fourmz
 
fourmz's Avatar
 
Drives: 2010 2SS/RS 1968 Firebird 1994 Z28
Join Date: Sep 2009
Location: Soldotna,Alaska
Posts: 369
OOOOH! That has to sting a little. IMO, Justin has sold me numerous items that have met my standards at a fair price with quick shipping (And I am on the other side of the country) and I will continue to do business with AAC.
fourmz is offline   Reply With Quote
Old 05-14-2010, 11:03 AM   #49
SPYDERMAN1
 
SPYDERMAN1's Avatar
 
Drives: 2010 2SS/RS L99 Victory Red
Join Date: Jun 2009
Location: Saranac, NY
Posts: 78
Get more Bees with honey than vinegar!
SPYDERMAN1 is offline   Reply With Quote
Old 05-14-2010, 11:18 AM   #50
GreenMonster
Its all about the U
 
GreenMonster's Avatar
 
Drives: 2010 SGM
Join Date: Mar 2010
Location: Miami
Posts: 1,676
__________________
GreenMonster is offline   Reply With Quote
 
Reply

Tags
bbb, horrible, interior, scam

Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
SOLO Performance MACH XL L99 Exhaust- GROUP BUY EXTENDED UNTIL 11/8 GOINGSOLO2 V8 Bolt-Ons & Tunes 19 11-09-2009 10:55 PM
Solo Performance L99 Exhaust Group Buy Extended until 11/8!! GOINGSOLO2 Camaro V8 LS3 / L99 Engine, Exhaust, and Bolt-Ons 4 11-01-2009 02:16 PM
Group Buy - Custom Speaker Boxes, Amps, Subs (Updated post 25) TAG UR IT USA - Texas 41 10-19-2009 08:56 PM
Why you can't buy a new car directly from the manufacturer scotchsride09 Off-topic Discussions 13 02-14-2009 05:15 PM


All times are GMT -5. The time now is 02:10 AM.


Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2014, vBulletin Solutions, Inc.