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Old 06-03-2010, 12:27 AM   #1
Jay2SS109
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Pedders

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Last edited by Jay2SS109; 06-25-2010 at 10:23 AM. Reason: UPDATE
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Old 06-05-2010, 07:23 PM   #2
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Jay,
Thanks for the information. I am considering pedders for the bushings, but im not sure. I like pfadt, but i dont like the idea of a solid subframe bushing. Something has to give and i have a feeling it would be the subframe before the bushing.
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Old 06-06-2010, 10:06 AM   #3
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Jay,

We apologize for our lapse in service and communication. That should have NEVER occurred. Please PM myself and Mike your phone number. Mike will make arrangements with you to install a set of Pedders Xa coilovers at no cost in an effort to convey how seriously we take customer satisfaction. Once again, please accept my personal apology for your poor service.
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Old 06-06-2010, 12:26 PM   #4
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nice follow up...
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Old 06-07-2010, 07:25 PM   #5
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Old 06-07-2010, 07:37 PM   #6
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nice follow up...
I like to see complaints taken seriously. I don't like to see complaints, but when they happen, following up is vital.
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Old 06-07-2010, 07:43 PM   #7
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Originally Posted by Jay2SS109 View Post
Just to update:

Pete and Mike and I are working on a solution to my problems. I will provide full updates, as they occur.

Jason
I'd be shocked if you were anything less than 100% satisfied.
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Old 06-07-2010, 11:46 PM   #8
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Quote:
Originally Posted by Jay2SS109 View Post
I have been putting this off, but I think this needs to be said. I am extremely dissapointed with my Pedders lowering springs and the customer service I received.

Lets a look at what was done:

I volunteered my car to be used for a DIY manual. I thought it was a good deal and jumped on the oppurtunity quickly. My mistake, I should have asked more questions.

From this thread
http://www.camaro5.com/forums/showthread.php?t=76529

1. Pedders Drop Coils
s CAMARO DROP COILS
220032 "Camaro 2009 Front drop Coils & Ride Height with 20"" Wheels at 657mm $92.31
220032 "Camaro 2009 Front drop Coils & Ride Height with 20"" Wheels at 657mm $92.31
220033 Camaro 2009 Rear Drop Coils & Ride Height with 20" Wheels at 660mm $92.31
220033 Camaro 2009 Rear Drop Coils & Ride Height with 20" Wheels at 660mm $92.31
SUB TOTAL $369.24
SHIPPING $33.23
TOTAL $402.47
total with Misc. expenses is $500
NORMAL RETAIL FOR BAY AREA WOULD BE ABOUT $800-$825

You will be responsible for getting your own alignment after completion
COMPLETED, NOT AVAILABLE ANY MORE

2. Pedders Rear Subframe Insert Bushings
EP1200 Zeta II Rear Extreme Sub-Frame Connector Kit 255.88
Shipping $23.03
PARTS TOTAL $278.91
MISC EXPENSE $51.09
GRAND TOTAL $330.00
NORMAL RETAIL FOR BAY AREA WOULD BE AROUDN $410

COMPLETED, NOT AVAILABLE ANYMORE
3. FRONT PEDDERS RADIUS ROD SNUBBERS

EP6578 CAMARO Front Radius Rod STIFFENING SNUBBERS (new) $78.27
SHIPPING $7.04
SUB TOTAL $85.31
MISC EXPENSE $29.69
TOTAL $115.00
NORMAL SHOP INSTALL PRICE $210.31

I assumed that the MISC charges were for special tools, grease, or and didnt pay much attention to it. Well, there was nothing special used at all.... NO grease, no special tools, nothing that the average Joe has in their toolbox. $178.31 in MISC charges? Hmmm OK. I figured, Pedders gets their manual written (with pictures of my car to use), I get the parts installed for free. Good Deal right?? WRONG.

I shelled out $945

Then we get to the noise problem. See this thread.

http://www.camaro5.com/forums/showthread.php?t=84049

Now I am no slouch when it comes to turning a wrench. I have built several cars from the ground up, including suspensions. Torn apart engines, transmissions, rear ends, on and on. I know when something is wrong and can usually figure it out myself. Just like in this situation.

It took a PM to the head of Pedders USA to get a genuine effort to solve the problem. Even then, it was a week to get a response. By this time, I had already found the solution and fixed it myself.

I am glad that Jeanius got his car looked at by Mike (DMS), and they found the same thing I did. I have not received any communication from Pedders or DMS about doing the same thing for my car.

My feeling is this: Pedders was more interested in selling more parts, and protecting their image of "proven" technology than taking care of me as a customer. Even now, the 2 installs that were done are "mysteries", but there is nothing wrong with the coils, they are all "identical". I would have gladly returned these for a refund, but was told "NO". Now I have to sell them for a serious loss.

I am already looking at getting coilovers, because my wife is unhappy with the ride quality with the springs. (Happy Wife, Happy Life). I will not being buying Pedders coilovers, or anything else from them.

I wish this had turned out differently.

Jason
how long from when you paid for the coils did they do the install? im in on the sways part and wondering when i get to be on deck. i might be adding to this soon
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Old 06-08-2010, 12:34 AM   #9
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Old 06-08-2010, 06:33 PM   #10
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im at 8 weeks and 1700 in with nothing to show. then 2 wks ago i decided to go to coil overs cause i saw what happen to you and andrew, still havent had my order placed or seen the money leave my account which is a good thing. sent a few pms to mike and he told me they were busy with indy and he'd get back to me, nada yet. cancelled the coil over part. can get them from a certified pedders distributor for cheaper than he quoted with buying back my coils since im locked into the pedders stock. cant return mikes stuff. wish i had gone with my gut choice and went pfadt sorry to thread jack jay just frustrated
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Old 06-09-2010, 08:56 AM   #11
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Quote:
Originally Posted by ElManny View Post
im at 8 weeks and 1700 in with nothing to show. then 2 wks ago i decided to go to coil overs cause i saw what happen to you and andrew, still havent had my order placed or seen the money leave my account which is a good thing. sent a few pms to mike and he told me they were busy with indy and he'd get back to me, nada yet. cancelled the coil over part. can get them from a certified pedders distributor for cheaper than he quoted with buying back my coils since im locked into the pedders stock. cant return mikes stuff. wish i had gone with my gut choice and went pfadt sorry to thread jack jay just frustrated
Please PM, email me PGB@PeddersUSA.com or call the office at 248.522.8021 with your name, order number and phone so I can have the office trace your order and get me the details.
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Old 06-09-2010, 09:27 AM   #12
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Old 06-14-2010, 05:33 PM   #13
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It's good to see things seem to be moving along. I'm sure things will work out.
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Old 06-14-2010, 05:51 PM   #14
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It's good to see things seem to be moving along. I'm sure things will work out.
We have addressed both clients issues and believe that we have resolved them favorably.
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Old 06-14-2010, 06:05 PM   #15
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Quote:
Originally Posted by JusticePete View Post
Jay,

We apologize for our lapse in service and communication. That should have NEVER occurred. Please PM myself and Mike your phone number. Mike will make arrangements with you to install a set of Pedders Xa coilovers at no cost in an effort to convey how seriously we take customer satisfaction. Once again, please accept my personal apology for your poor service.
Way to step up... Pedders makes an awesome product. Unfortunately you cant make every customer happy, glad to see when things do go south that they step up to the plate and resolve the issue.
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Old 06-15-2010, 09:31 AM   #16
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We have addressed both clients issues and believe that we have resolved them favorably.
From what an earlier posts read, it certainly looks like it. That's what I'm talking about

Quote:
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Way to step up... Pedders makes an awesome product. Unfortunately you cant make every customer happy, glad to see when things do go south that they step up to the plate and resolve the issue.
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Old 06-15-2010, 11:48 AM   #17
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My Goat is pedderized. Those Pedders cats go out of there way to help folks...
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Old 06-15-2010, 11:49 AM   #18
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Hey!
how the heck are you!
Good to see you here.
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Old 06-15-2010, 11:53 AM   #19
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Hey!
how the heck are you!
Good to see you here.
Hey there! I am holding out for a 2011 Camaro.... and I need the frontend lowered....with some help from Pedders....


My Maybellene sports this decal:

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Old 06-15-2010, 03:40 PM   #20
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Any updates Jason or Manny?

Not trying to bash Mike since hes a nice guy, but I was and still am upset about the Misc charges as well.

Im kickin myself in the ass after seeing Xa's go up for sale on the board for 1400 or less, and I paid $500 for the springs, shoulda just waited and done it right the first time
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Old 06-15-2010, 03:49 PM   #21
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Jay,

We apologize for our lapse in service and communication. That should have NEVER occurred. Please PM myself and Mike your phone number. Mike will make arrangements with you to install a set of Pedders Xa coilovers at no cost in an effort to convey how seriously we take customer satisfaction. Once again, please accept my personal apology for your poor service.
WOW, No cost for installation or No cost for the coilovers??
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Old 06-15-2010, 04:41 PM   #22
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WOW, No cost for installation or No cost for the coilovers??
See...
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Old 06-15-2010, 04:49 PM   #23
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Any updates Jason or Manny?

Not trying to bash Mike since hes a nice guy, but I was and still am upset about the Misc charges as well.

Im kickin myself in the ass after seeing Xa's go up for sale on the board for 1400 or less, and I paid $500 for the springs, shoulda just waited and done it right the first time
pete took care of me on the coil overs part i should receive them in the mail today. my bushings and the sway bars which mike was gonna do like yours and jay's not sure when those will be done. as long as its taken care of by august so i can hot lap my car at laguna seca
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Old 06-17-2010, 08:35 PM   #24
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Old 06-17-2010, 09:57 PM   #25
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glad to see you got taken care of jay. im almost satisfied. wasnt taken care of as well as you but pete made sure i was treated like i should have in the first place. hopefully ill be fully taken care of soon but taken care of as far as pete can go i think.
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