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Old 06-08-2010, 10:03 AM   #76
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Wow. That is unacceptable...and they worst part is they were being shady and were hoping you wouldn't notice it right away so they could deny they did it

Make sure you follow up with GM directly, so they know about this dealership.

I recently had a bad dealer expeience with my Solstice and I made sure I documented everything and alerted GM. It is a shame that customer service has become what it is and you have to fight to simply have something fixed without more damage.
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Old 06-08-2010, 10:08 AM   #77
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Step 1 in the service manual for the headlamp is to remove the front fascia.

I'd bet they tried to shortcut it and just unfasten the one side, kinking it up on the other side where it flexed.

100% douchebaggery. Burn them on the survey you get after all is said and done.
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Old 06-08-2010, 11:00 AM   #78
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This is part of the reason why I now drive a Dodge. There isn't a GM dealership anywhere near me that I would trust to work on my car. We did have one good Pontiac/Cadillac/GMC dealership in town that was pretty good, but they closed up when they killed Pontiac.

Pride in workmanship is a rare thing these days. Hopefully, there won't be any permanent scars from the botched repair.
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Old 06-08-2010, 11:07 AM   #79
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Good Grief
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Old 06-08-2010, 11:10 AM   #80
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Old 06-08-2010, 11:38 AM   #81
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I hope you're taking pictures before you open the door. Try to snap some from different angles.
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Old 06-08-2010, 11:43 AM   #82
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wow thats some BS...
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Old 06-08-2010, 11:54 AM   #83
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kind of off topic, well not really, but did they charge you for the Halo replacement?

because i noticed that my halo on the left side is a different color as well.
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Old 06-08-2010, 11:59 AM   #84
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kind of off topic, well not really, but did they charge you for the Halo replacement?

because i noticed that my halo on the left side is a different color as well.
It falls under warranty work. A few others have had the same issue replaced for free. Of course their cars didn't come out looking like they were trying to sing an Elvis Presley song!
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Old 06-08-2010, 11:59 AM   #85
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Could something have happened after the light was replaced to cause that? Like someone in the parking lot leaned against it funny, or someone kicked it?
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Old 06-08-2010, 12:01 PM   #86
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Unreal that they would do that and then try to pass it off to you. I would be ashamed and embarrassed if I were the dealer.
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Old 06-08-2010, 12:15 PM   #87
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Somebody at that place would have some body work to do to get my boot out of their ass. That is pure "I don't give a sh*t" work. Send these pics to a customer service rep at Chevy.
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Old 06-08-2010, 12:24 PM   #88
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Quote:
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It falls under warranty work. A few others have had the same issue replaced for free. Of course their cars didn't come out looking like they were trying to sing an Elvis Presley song!
alright gotcha, is that a standard type of warranty?

because i never bought any of the warranties at the dealer when i got the car.
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Old 06-08-2010, 12:53 PM   #89
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Disgusting. Simply not acceptable. I am with the others in this thread that would have started a riot at the dealership if I had been you. When you go back to see it, take a good digital camera with you and get all the photos you can, zoom in on the paint in that area, etc. Like others have mentioned make sure to pop the hood look for damage. You might also try and get your camera at least under the front bumper to take some "from behind" shots of the damaged area. I would also be on the lookout for broken/bent mounting hardware on the rest of the bumper, if they did just pop one side and try to flex it to get the new light in they might have broken and/or bent some of the mounts that the front bumper clips onto. I would also make sure that they did not take the same shortcuts on the replaced light, make sure the light is properly aligned and such. I personally would even go so far as to take photos of the whole car, you can never tell what a place like this might have done to the rest, i am constantly afraid to take mine to the dealership after a friend of mine took his car in and ended up with bearing grease all over the leather seats. He dident notice (black leather) until he got home and started to detail the car, dealership told him he must have done it, it couldn't have been their mechanic...

So sorry to see that man, make sure you document all this and get the info into the hands of GM. I would hope they would bring the hammer down on these kinds of shady dealings at dealerships flying their flag...

Keep us posted...
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Old 06-08-2010, 12:54 PM   #90
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Quote:
Originally Posted by xLoGiK1 View Post
alright gotcha, is that a standard type of warranty?

because i never bought any of the warranties at the dealer when i got the car.
I believe the bumper to bumper 3yr 36k warranty would cover this (which is standard, not a dealer addon)
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Old 06-08-2010, 02:49 PM   #91
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I got updates! I'll set up the pics when I get off work.
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Old 06-08-2010, 02:52 PM   #92
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Is the result better this time?
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Old 06-08-2010, 04:37 PM   #93
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Thats is a shame. How dumb can you be to think that would pass muster...
There'd be hell to pay...
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Old 06-08-2010, 04:44 PM   #94
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Quote:
Originally Posted by stingrayj View Post
This is part of the reason why I now drive a Dodge. There isn't a GM dealership anywhere near me that I would trust to work on my car. We did have one good Pontiac/Cadillac/GMC dealership in town that was pretty good, but they closed up when they killed Pontiac.

Pride in workmanship is a rare thing these days. Hopefully, there won't be any permanent scars from the botched repair.
My favorite Pontiac dealer closed up in town also. They installed aftermarket stuff for me and helped me out with bodykits. I then started venturing to other dealers. One dealership dropped a tool on my front bumper scratched it and never fixed it for me. Another dealer does sloppy work and doesn't give a rip about the customer they just want money first I then settled down with a new dealership! They have been super awesome to me and have been treating me really nice since I purchased the Camaro through them. It took awhile but I guess the third time was the charm for me
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Old 06-08-2010, 05:07 PM   #95
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that pic is photoshopped!
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Old 06-08-2010, 08:13 PM   #96
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that pic is photoshopped!
riiiiiiiight, and they also offered a zr1 and called it even!
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Old 06-08-2010, 08:18 PM   #97
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I don't know why the op is so upset. He got his light fixed ,and the car doesn't look that bad. I think he's just being picky.




























































































Just kidding, I would have to knock someone out if they did that butcher job on my car.
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Old 06-08-2010, 08:41 PM   #98
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Old 06-08-2010, 09:26 PM   #99
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Heritage grille but no... no gap between the grille and turn signal. Good luck getting it fixed right.

Edit: I found a picture from before the Heritage grille. It's not so much different than yours. The car was 5 days old at this point. I'm interested to see what others say.
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Old 06-08-2010, 09:35 PM   #100
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definately no gaps between anything on mine. Think dealer needs to buy you a new front fascia ...
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