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Old 08-12-2010, 01:39 PM   #26
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Sounds like they're taking [or already took] care of you. Happy to hear it, even though it's too bad there was a problem at all.
Definitely. They did a great job, although they didn't replace the carpet as originally planned. Apparently, the carpet is made I'd non-absorbing plastic fibers. I dunno if it is or not, but you can't tell there was an issue do all good.
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Old 05-11-2011, 08:38 AM   #27
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I know this thread is old, but my Heater Core is going too, I think. Over last weekend, notice smell of anti-freeze when heat on. Told dealer about it, they did a pressure test and came back normal. Also, everything is DRY in the car. They did, however, say they could smell the odor I smell when the heater is on and it smells like the anti-freeze.

With that said, they me that they would have to do the following: windshield has to be removed, along with the entire dash. They also said they would need approval from the area rep first, becuase there is no visible leak inside the car and the carpets are dry.

After thinking about it, I asked the dealer to call the area rep to see if they could get approval to have this repaired. I guess it's a wait and see process now.
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Old 05-12-2011, 06:39 PM   #28
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Yikes, not another one. what is wrong with these heater cores.
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Old 05-19-2011, 08:33 AM   #29
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I dropped my Camaro off at dealer yesterday. The smell is almost unbearable now, but still nothing on floor. They told me it would take about 4-5 days to fix. They ordered all the parts and are ready to replace everything, once they get it apart.

What I don't get is why GM is calling this a "CUSTOMER SATISFACTION" repair. There is clearly an issue with the HEATING SYSTEM somewhere, or I would not be getting the smell I am getting. Everyone can smell it they sit in the car. Even the dealer tech guys and service manager admitted they can smell it. The Dealer has been great with this entire process, but again, I get the feeling that GM is reluctant to call this an ISSUE/PROBLEM, or at least that is the way I am made to feel.

Now, I wait and see what happens. I am hoping that by tomorrow the dealer will call me and let me know what the issue is/was.
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Old 05-20-2011, 03:24 PM   #30
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...wait and see what happens. I am hoping that by tomorrow the dealer will call me and let me know what the issue is/was.[/FONT]
How'd it turn out?
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Old 05-20-2011, 07:07 PM   #31
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well, turns out, they didnt' have all the parts, and the HEATER CORE is on BACK ORDER...so who knows when it will get fixed. I went back and got my car back. Glad they didn't take her apart before the relized they didn't have all the parts. Man, she smells bad, even with the A/C on. Who knows now how long I will have to wait for the HC to come in.
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Old 05-20-2011, 08:25 PM   #32
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Really sorry to hear about it... you might try throwing a bag of of something or other on the floor board, to absorb any moisture and, hopefully, some of the odor.
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Old 06-06-2011, 12:42 PM   #33
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Dealer called me last week told me parts were in. Was scheduled to take car in on 13th, Well, I didn't wait, because as of Saturday, I didn't have any fluid in the car, But Sunday, I started to see fluid on the floor mats and carpet on the passenger side. Checked glove box, it's clean. Also, there is some residue on the dashboard where on the side by the glove box. If you rub your hand on the passenger side floor, it kind of feels a little damp, and smells of radiator fluid. Called the dealer this morning, they told me to bring it in today. So, they have my car and told me it should be done by Friday. I don't know, little worried about getting it back and possibility of it always smelling bad. Also, I think the radio screen has residue on the inside, wonder if they will replace radio because of this? I will have to talk to about that while they have the dash all apart.
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Old 06-06-2011, 01:20 PM   #34
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The dealer had my car for about 3-4 days for this same issue a while back. My car still had that bad smell for a few days after it was "fixed", but I don't really smell that bad stink from the vents anymore.
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Old 06-06-2011, 02:22 PM   #35
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Dealer called me last week told me parts were in. Was scheduled to take car in on 13th, Well, I didn't wait, because as of Saturday, I didn't have any fluid in the car, But Sunday, I started to see fluid on the floor mats and carpet on the passenger side. Checked glove box, it's clean. Also, there is some residue on the dashboard where on the side by the glove box. If you rub your hand on the passenger side floor, it kind of feels a little damp, and smells of radiator fluid. Called the dealer this morning, they told me to bring it in today. So, they have my car and told me it should be done by Friday. I don't know, little worried about getting it back and possibility of it always smelling bad. Also, I think the radio screen has residue on the inside, wonder if they will replace radio because of this? I will have to talk to about that while they have the dash all apart.
Get them to shampoo/wash the carpets as a part of their process... which will include removing your front windshield and pulling the dash. I was worried about rattles and ongoing odor, but both turned out to be non-issues for me (thank goodness!) and I got a new windshield out of the deal to boot.
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Old 06-06-2011, 03:55 PM   #36
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I just talked to the service manager about the radio. He's going to call GM and see what they recommend. I am hoping they can at least clean it, but replacing it would do too.
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Old 06-07-2011, 02:10 AM   #37
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Every once in awhile I hear a dripping sound coming from behind the glove compartment but theirs no water on the floor outside or inside. Is that normal noise or is that the start of my heater core going out?
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Old 06-07-2011, 09:45 AM   #38
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I never heard a dripping sound, just the bad smell of antifreeze. Take to dealer, can't hurt to find out.
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Old 06-07-2011, 01:15 PM   #39
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I just talked to the service manager about the radio. He's going to call GM and see what they recommend. I am hoping they can at least clean it, but replacing it would do too.
Keep us posted on the radio, a lot of us have a fogging on the inner screen lens.
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Old 06-07-2011, 02:46 PM   #40
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Keep us posted on the radio, a lot of us have a fogging on the inner screen lens.
I think mine is residue from the antifreeze leaking from my heater core. It is all over the windows, etc. on the inside, but I will keep you informed.
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Old 06-08-2011, 09:04 AM   #41
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I hope your dealer is able to get you all taken care of Moorepheus. Let us know how everything goes. Hopefully they're willing to clean up your interior as well!

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Old 06-08-2011, 11:32 AM   #42
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Thanks Jeff. The interior was not all that bad, fluid wise anyway. Just started to leak on Sunday, took it in Monday. However, the residue of antifreeze is all over the windows & inside the radio screen. I just don't know how they are going to clean the Radio. Windows are pretty easy to clean.

I love my car, but I am having my doubts about keeping her when this is all over.
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Old 06-10-2011, 08:19 AM   #43
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Just got off phone with Dealer. They are in the process of replacing the radio head unit. They will be detailing the car and it should be ready for me to pick up this afternoon. Service Manager wants to road test the car before I pick it up, make sure there are no rattles and everything is working fine (maybe they will fill her up too, not holding breath on that one). I am looking forward to it, after driving a 2011 Impala LT for 4 days that other people have abused).
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Old 06-10-2011, 02:56 PM   #44
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Dealer called me back, car is back together, they replaced the radio under warranty too and he took it for a test drive. He got pulled over doing 50 in 3rd gear in a 35 MPH zone. They didn't ticket him. Anyway, he told me no rattling that he could hear, but he didn't go over any hard bumps. Then he proceeded to tell me that there was a gash in my dash board that they caused (Like yea, because the interior was in show room condition when I left it with them). They are going to repair it, but could not do it until Monday.

A few of my co-works said I should demand a new dashboard….however, the requires taking everything apart, all the trim molding, etc that are on the dash and placing it on the new piece, in which case, you know that a few connection tabs are going to break off and leave the pieces loose.

Repair, I have never seen a dash repair look 100%. You could always tell. I don’t know. I already told my sales person (who, btw, is my aunt, whom I buy all my chevy’s from, 5 so far) that if I can notice it when I come in to pick it up, that I am leaving it there until it’s fixed right.

Just one more reason I am really thinking about not keeping her after this.
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Old 06-11-2011, 02:21 PM   #45
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I hope shes comes out looking like she did off the showroom. I've got my fingers crossed for you Moorepheus. If you'd like you could file a complaint or speak with Customer Assistance on this issue as well. Message me if you'd like to do either.

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Old 06-12-2011, 03:41 PM   #46
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I an going to give them a chance to make it right. My concern today is what happens a year or two down the road when the sun has had a chance to be on that repair. Will it be noticeable then? Also the temp changes here up north (cold winters & warm summers), what is that going to do to the repair?
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Old 06-14-2011, 10:11 AM   #47
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Well , have my Camaro back.
1. Anti-Freeze smell is almost gone. My guess is some residual in ducts that will have to dissipate over time. I am happy with this part of the repair. It was getting really bad, even with A/C on only.

2. Radio display, they replaced the entire unit, which I believe replaced all the climate controls, door locks, flashers, etc controls, because I think it’s all one unit.

3. Carpets and floor mats look like they were vacuumed and cleaned.

4. Dashboard damage caused by them was repaired. I will have to tell you, I was really worried that it would stick out like a sore thumb, but to my surprise, it looks pretty good. If you’re not looking for it, you don’t notice it. But you can see where the repair was done. They blended the color really well and my guess is when it is fully cured and I can armor all it, you won’t be able to tell.
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Old 06-14-2011, 11:18 AM   #48
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Great. I admire your attitude on the dash repair part. Sometimes you just have to get on with it
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Old 06-14-2011, 01:53 PM   #49
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Great. I admire your attitude on the dash repair part. Sometimes you just have to get on with it
Well, after he told me last week they put a gash in the dash, i was livid, to myself, not to the service manager. After thinking about it, in order to replace that dash, they would have to rip out the windshield again and remove everything connected to that dash and place it on the new one. Also, after seeing some YouTube videos of dash repair, I felt a little better about it. And after seeing the repair first hand, it looks pretty good.

Now, if after a few weeks go by and it starts to become really noticeable, back to the dealer I go.
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Old 06-25-2011, 08:54 PM   #50
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I may have this problem...
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