When my Eforce valley plate was defective, Edlebrock was very good with it. Sent me a new one and paid 4 hours labor for the change. Small price to pay for good customer relations. Magnuson is just dumb for not helping out.
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I agree.......they probably dont read the boards much to keep a feel on the pulse of their customer satisfaction. |
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Just curious, since your package has a 3/36 warranty from us why didn't you call us and let us take care of it for you?
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Pretty obvious he wanted to create drama and try to throw a VERY reputable company under the bus for attention. Pretty clear here that they followed their warranty exactly. If he had a problem with it he should have went with a different company that willingly pays all labor costs for repairs. Additionally, he's a little butt hurt that the shop took him for an absolute RIDE, charging 7 hrs of labor.....:paddle: Feel bad for him but it's hard to argue with black and white. :doh: |
Hi, I'm new here. :pop2:
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Let me get this in a better picture since this is Camaro5...
Car has 3100 miles Blower Valley cover is a known issue Company warranty is to send New Valley cover for the unit and make said shop install the valley cover? |
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If you went to a parking lot at Chevy and saw a sign that said "not responsible for theft or damage"...and your window was broken into and sunglasses stolen out of your car...would you expect GM to then pay for your glasses or window? NO Silly comparison but relatively similar theory. Don't touch the hot pan...burn yourself and want someone to pay for burn treatment? :frusty: Okay, I'm getting stupid... :sorry: .I feel for the OP...it SUCKS for him but that is their warranty. Simple as that, like it or not. Could they have stepped up and helped with the labor costs, sure. Did they have to legally in any way...NO. The WORST part of this story IMO is him actually paying for 7 hrs of labor to install the vally plate with gaskets and bolt down the blower...ensure belts are good etc Very simple and a couple hrs tops! ....I'd have told them to go F themselves. I woulda got an up front quote from the shop. |
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More like fail! Lets put it in Maryland speed terms, I buy an alternator from autozone with warranty, A shop installs it for 2 hrs labor.. Once installed they fire the car up only to find out the alternator has a bent shaft!! They call and tell me the BRAND NEW alternator I gave them to put on has a bent shaft and they have removed it for me to return to Autozone.. I take it back to them expecting a FULL refund of their defective POS only to have them give me a center shaft to replace the bent one in my Brand New Unit I purchased 2 months ago... Now my shop has to spend extra time not only removing and installing 2 alternators but now they get the liberty of replacing the bent shaft too... Would any of you go to AutoZone and buy an alternator again if that was the case???!?! |
I'm sure if we were talking crate engines and the issue was a bad oil pickup gasket causing a loss in oil pressure... Most engine manufactures would send you a new pickup and O ring and pay for some labor for causing you the grief. Or if your engine was toast due to loss oil pressure after 3100 mile from their defective o ring, replace the motor!!! Not send you a good for nothing oring!!
Point is if this is how Magnuson warrantys their products threw a fine line of Mumbo jumbo Bullshit, ill go Vortech or Procharger.... Make more power and not have some clown mail me a center shaft... Instead send my head unit in and have it back in No time! |
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You are the customer..your money makes the decisions. Read the warranty before you buy. If you don't like it, don't buy. I am willing to bet however if you only want to buy parts where they pay your labor costs for a warranty claim you will be sitting around with a broken down car for a while. I do think it is wrong to buy a product where the warranty info is readily available up front, then then bash the company when something happens because you don't think it goes far enough. Yes your situation sucks..but it is part of the game. |
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Would you have your fiance sign a pre-nup agreement...then after the marriage goes south and a divorce happens....would you give her everything you own....despite the pre-nup? Is she entitled to everthign you own? NO. Didn't think so. The soon to be ex-wifes argument in court cant be..."Well, I agreed to the pre-nup....because I didn't think anything would go wrong....but I still want all his sh*t". Not going to happen! BECAUSE THERE WAS AN ESTABLISHED AGREEMENT IN BLACK AND WHITE THAT PROTECTS BOTH SIDES. He agreed to buy the product KNOWING the warranty. The fact that something went wrong is irrelevant to that agreement. |
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