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-   -   The issue between myself and WagonWork has been resolved (https://www.camaro5.com/forums/showthread.php?t=227294)

The Stig 05-30-2012 12:19 AM

The issue between myself and WagonWork has been resolved
 
The agreement between myself and Pohanka Collision t/a WagonWork does not permit me to comment further as to the terms of our resolution.

Brutal SS 05-30-2012 02:03 AM

That sucks! :thumbdown:

I hope you have enough energy and funds left to consult an attorney.

Big C CamaroSS 05-30-2012 06:04 AM

Seriously 3 days for an estimate? I have to get my driver's side mirror replaced and back bumper touched up. I took my car to Hackett's Collision and Rob came outside, looked at my car, answered some questioned I had, and gave me an estimate in 10mins. But I already know they do the best work in the area. My Camaro goes in on June 5.

The Stig 05-30-2012 07:32 AM

Quote:

Originally Posted by Big C CamaroSS (Post 5042813)
Seriously 3 days for an estimate? I have to get my driver's side mirror replaced and back bumper touched up. I took my car to Hackett's Collision and Rob came outside, looked at my car, answered some questioned I had, and gave me an estimate in 10mins. But I already know they do the best work in the area. My Camaro goes in on June 5.

No. We talked about the estimate for 3 days. It took them a week to get me an estimate.

JN3WMN 05-30-2012 09:28 AM

Damn dude, sorry to hear that. I'm sure everything will work out for you in due time. It's really sad that there are places that do business this way. I'm VA as well & will make sure I stay far away from this place.

nyrfan 05-30-2012 09:54 AM

Dude, that sucks, you can't catch a break! And I hate to say this, but if you didn't have bad luck, you'd have no luck at all!

c_LoW29 05-30-2012 01:11 PM

So they worked on a part of the car that wasnt covered. This particular area was not suppose to be worked on?

c_LoW29 05-30-2012 01:25 PM

A lot of time body parts dont come off to paint but are sanded and blended in with the area next to it to ensure proper paint matching. Maybe thats what they were trying to do.

joey0480 05-30-2012 01:25 PM

I would send the email and definitely file with BBB. Sorry to hear that they did work on the vehicle that was not damaged and proceeded to not even attempt to rectify things (I mean they could have at least offered to split the cost with you).

c_LoW29 05-30-2012 01:34 PM

Quote:

Originally Posted by stieger (Post 5044368)
Nope. Tommy, manager, told me that they do not blend black paint. That all black paints are the same shade and blending would be a waste of money. No joke, that is what he told me when I asked him about blending.


But hey, they haven't responded to any of my emails so I can't say what their position is on all of this.

Was this shop recommended to you by Geico or is it just a shop you knew about? If it was recommended by geico then they have to do something for you. If not you are SOL since you took it a place they didnt recommend.

c_LoW29 05-30-2012 02:05 PM

Quote:

Originally Posted by stieger (Post 5044422)
A few people recommended them actually. They are a Geico approved shop, don't know if that's the same as Geico recommending them. But when I told Geico I was taking her to WagonWork they said "sure, have them right here." I'm assuming she meant like on her computer screen.

Yeah then they should cover their work. The shops I bring my cars to are only ones that insurance companies approve for lifetime warranty of the work.

CamaroGuy2012 05-30-2012 03:35 PM

What kind of work did you have done?
 
What was being done to your car?

Ivan @ Southwest Speed 05-30-2012 04:48 PM

Owned.

I think that you are going about it the right way if I can say so myself.

I had a similar instance happen when my 2500HD was rear ended years back. Long story short, the tech decided that the Manual transmission needed to be rebuilt and needed a new clutch since it had been "damaged" in the rear end collision. When the SA called me to let me know, I was (as anybody would be) jazzed about them offerring to do it.

Of course when I went to pick up the truck, I had a bill for $2190. :angryaseff:

After long debate, I paid and then took it straight to the owner where I completely threatened to take him to small claims court for damages and time lost.

It worked out in my benefit only because I was a.)professional, b.)honest, and c.)adamate about my getting reimbursed.

People make mistakes but it's how they fess up to them and make it right that counts in my opinion.

I wish you the best and I'd offer my assistance if needed but it seems like you are doing quite well on your own so far.

Good luck "RAIMUND!" LOL

The Stig 05-30-2012 05:49 PM

This is my favorite part so far. The IP address Tommy sent the emails from is the same as CamaroGut2012's IP address which is the same as John W's IP address.

:bellyroll:


All of which come from:

801 P Street NW
Washington DC 20001

awfarley 05-30-2012 06:01 PM

Quote:

Originally Posted by stieger (Post 5044731)
and Tommy's response.....



He does make a good point though, I did spell "bureau" wrong. Shame on spell check for missing that.

Wow, not only did this guy entirely screw you on this deal, he's also a pompous @$$ about all of it. I'm glad you filed all of those reports on them.
If you never actually signed a release of any sort other than to have them give you an estimate, they have absolutely NO arguement in court. Gieco should at least step in if they are a "Certified"/ "Recommended" (or whatever they call their network) shop.

Best of luck to handling it and keep us posted.

sycraft 05-30-2012 06:20 PM

Claim vandelism on the shop

M Miller69 05-30-2012 07:18 PM

WOW, Just goes to show some shops just want to make a buck. There is no reason they couldnt have removed your hood and painted it off the car. Takes 15 minutes tops and that includes marking holes to keep alignment. I would tell then to give you some money back or your going to make it your lifes mission to trash there name.:mad0260:

JLE58 05-30-2012 08:31 PM

Quote:

Originally Posted by HufferSS (Post 5046055)
I'd talk with Geico and either they pay to fix it or they hold payment from wagonworks.....if Geico didn't have my back as a customer then I would dump them in a heart beat.

+1 Its their Job to stand up for you as a customer. Most shops and or companies in general that deal with insurance companies always want you to sign a work agreement so they can pull crap like this. If a shop or any insurance related job ( roof.. flood.. etc..) is real quick to get you to sign a release or work agreement then they can not be trusted.

This sucks and I wish you luck and hope it works out! keep us posted...

Howard D 05-30-2012 10:30 PM

I thought they did good work there.There's always alot of high end cars on the lot getting worked on.

jeffny09 05-30-2012 11:22 PM

id like to know whats gonna happen..

MagnusKrans 05-31-2012 01:50 AM

:popcorn:

JN3WMN 05-31-2012 07:59 AM

:popcorn:

ParisTNDude 05-31-2012 08:30 AM

I'm not understanding why you left your car at all for an estimate? When I've had to do damage repair, I took the car to the shop with an appointment or not and waited for it. Had I not heard back from these guys the same day, I would have been collecting my car immediately. I know that doesn't help past tense. GEICO is a great insurance company and I'm sure they will be make it right somehow. Good luck.

SGOS252382 05-31-2012 10:12 AM

I got some horrible service and terrible paint work from a local company in my area. One of the painters even rubbed what I believe is shoe polish (or something similar) on my car to cover up a mistake. I didn't find the mistake until I washed my car and discovered the shoe polish or some black crap they used to cover up their mistake.

Even worse they told me on multiple occasions I could come pick up my car because it was ready. So I got someone to give me a ride to pick up my car, but each time I was told my car wasn't ready??????

In addition, I now have a vibration under hard acceleration that I never had before. The manager even told me "wow your car is fast, that thing's a monster." How the hxll does he know my car is "fast" when it was in his shop being painted? He even told me "I know how to turn off the traction control" bragging about hot rodding my car (what!!!)

Just one thing after another. I had to get my car re-painted to correct the terrible paint job.

Luckily I got a phone call from their corporate office and got a chance to tell them all about it. But I didn't get any kind of refund for having to get my car re-painted.

RichGreene 05-31-2012 02:57 PM

Youre supposed to take the car in for an estimate and wait for the paperwork.
Next, decide whether to leave it. Anytime Ive had an estimate you get it on the spot. Next time you better take an adult with you.

jeffny09 05-31-2012 03:03 PM

Quote:

Originally Posted by RichGreene (Post 5050187)
Youre supposed to take the car in for an estimate and wait for the paperwork.
Next, decide whether to leave it. Anytime Ive had an estimate you get it on the spot. Next time you better take an adult with you.

wow, no need to be a jerk. he is an adult. shit happens, read his posts, either way they did it on there own with out consent.

sycraft 05-31-2012 03:29 PM

Damn Stieger, you know my wife.....

SGOS252382 05-31-2012 03:30 PM

Quote:

Originally Posted by RichGreene (Post 5050187)
Youre supposed to take the car in for an estimate and wait for the paperwork.
Next, decide whether to leave it. Anytime Ive had an estimate you get it on the spot. Next time you better take an adult with you.

Having to leave your car to get an estimate happens all them time at body shops, car repair shops, etc. But they make sure to contacted you before starting any work.

It happens all the time at the dealership.

Birm 05-31-2012 03:32 PM

Quote:

Originally Posted by stieger (Post 5050232)
Thanks for that. Yes I am aware of how to get an estimate. My problem was that I TRUSTED them. I listened to the couple of people who told me that they were the best in the area. So with the mindset that I was leaving her at the best bodyshop in northern Virginia - which wagonwork is not - I didn't think about.

Here's an example, your wife has been known your best friend for years. So you don't think twice about going out of town for the weekend. Then you come home early and find them in your bed.

You didn't see it coming, why? Because he was your best friend, you TRUSTED him so the thought of him tossing the sheets with your wife didn't even pop into your head. But now you know, and in the future you're going to make sure an adult stays with her while your away.

Sorry about your situation bro, but what a wonderful analogy :laugh:

SSE 4 2SS 05-31-2012 04:05 PM

Quote:

Originally Posted by stieger (Post 5050232)
Thanks for that. Yes I am aware of how to get an estimate. My problem was that I TRUSTED them. I listened to the couple of people who told me that they were the best in the area. So with the mindset that I was leaving her at the best bodyshop in northern Virginia - which wagonwork is not - I didn't think about.

Here's an example, your wife has been known your best friend for years. So you don't think twice about going out of town for the weekend. Then you come home early and find them in your bed.

You didn't see it coming, why? Because he was your best friend, you TRUSTED him so the thought of him tossing the sheets with your wife didn't even pop into your head. But now you know, and in the future you're going to make sure an adult stays with her while your away.

ouch, nice.....

but wait, wasn't the best friend an adult...

The Stig 05-31-2012 04:14 PM

Quote:

Originally Posted by SSE 4 2SS (Post 5050561)
ouch, nice.....

but wait, wasn't the best friend an adult...

....damn you're right. OK so we need TWO adults.

garcmol 05-31-2012 04:18 PM

Nah, you just need to catch a break man. This sucks.

The Stig 05-31-2012 04:53 PM

1 Attachment(s)
Just found a copy of WagonWork's "lifetime" warranty online. Can you say loopholes? How can you have undamaged factory finish when you take your car to WagonWork for BODY repairs?!

Attachment 378674

RichGreene 05-31-2012 06:19 PM

Quote:

Originally Posted by SGOS252382 (Post 5050330)
Having to leave your car to get an estimate happens all them time at body shops, car repair shops, etc. But they make sure to contacted you before starting any work.

It happens all the time at the dealership.

Maybe at the dealership if your cars wrecked and they tow it there. I've had to wait on ins. adjusters twice. Other times for quick cosmetics like bangs bruises or scratches I've just waited there.
Whatever the case the poor OP most assuredly has a new case with his insurance co. for new damage.
Best of luck to you and heres hoping your beast will be damage free for many moons.

The Stig 05-31-2012 06:43 PM

Quote:

Originally Posted by RichGreene (Post 5051252)
Maybe at the dealership if your cars wrecked and they tow it there. I've had to wait on ins. adjusters twice. Other times for quick cosmetics like bangs bruises or scratches I've just waited there.
Whatever the case the poor OP most assuredly has a new case with his insurance co. for new damage.
Best of luck to you and heres hoping your beast will be damage free for many moons.

Thank you much. I've had two Geico adjusters give me estimates already, did that back in March. But Geico needs to see the shop's estimate before they will approve supplemental funds.

awfarley 06-01-2012 10:39 AM

"This warranty shall cover defects occuring under normal conditions"

** EXCEPT **

all possible defects that occur under normal conditions AND rust.

:iono:.....:bs:

ActNup NY 06-01-2012 05:13 PM

Quote:

Originally Posted by awfarley (Post 5045723)
Wow, not only did this guy entirely screw you on this deal, he's also a pompous @$$ about all of it. I'm glad you filed all of those reports on them.
If you never actually signed a release of any sort other than to have them give you an estimate, they have absolutely NO arguement in court. Gieco should at least step in if they are a "Certified"/ "Recommended" (or whatever they call their network) shop.

Best of luck to handling it and keep us posted.

That sucks ! Wish you the best . SHUT EM' DOWN ! SHUT EM' DOWN !!!!.:thumbup:

xXSilencerXx 06-01-2012 05:54 PM

That sucks that they did that, and Tommy sounds like a real dick.

Being that they are owned by Pohanka hopefully you can get it resolved. It took a month to get my deck lid fixed properly but after involving the shop Manager and Service Department manager I eventually got it fixed right.

The Stig 06-01-2012 09:28 PM

All I want is my money back and for them to diagnosis/repair the drivetrain chattering noise

Tribute 06-01-2012 10:17 PM

Man, so rough going through this thread without getting upset. I hate when things go wrong and nobody owns up to it. Did people forget that it's ok to mess up if you own up to it and create a solution to fix it (most times). So frustrating, I'm very sorry this happened to you. I'm happy that you have been proactive to ensure they feel the pains until they do the right thing. Dont give up, I don't see these guys beating you at your game. It's obvious you are and IT guy (at least decent enough to follow IP associations) with some common logic, those guys can't even see past the ALL CAPS button. Keep up the exposure of all their "wise tricks".

For those C5'ers that lack compassion to this matter and feel the need to add unconstructive comments, save it for the OT threads.

I hope this comes around to work itself out, Stieger.


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