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-   Camaro Price | Ordering | Tracking | Dealers Discussions (https://www.camaro5.com/forums/forumdisplay.php?f=10)
-   -   Why are Dealers so Stupid? (https://www.camaro5.com/forums/showthread.php?t=9428)

teamlynn1 11-08-2008 04:05 PM

from one dealer to another
 
Ok sir if you go to the quick order section through order workbench you can order the Camaros for your customers. Do you know your initial allocation? If not I can tel you where to find that info as well. The pricing information posted in this site under "camaro prices" is spot on and has been posted by someone withing GM or a dealer themselves. I hope this helps and good luck to you its been a rough year for us all.



Quote:

Originally Posted by City Chevrolet (Post 185249)
Guys.. we are not stupid! Ok, well I hope I am not, misinformed or not as informed about things as I should be? ABSOLUTLY!!!

See this thread I made:
http://www.camaro5.com/forums/showthread.php?t=9448

Guys, I would deliver it to you for free within 300 miles and not ask for $2,000,000 over MSRP.. try nothing.


Our problem is is that on our order sheet on the GM website does not give us the information you guys have..... Look below as I go through the motions of ordering.. Notice no price? Look at the options.. this is copied. What am I to do when the consumer has more information than I do? Obviously you don't see the button and links only the wording, but you can get the idea I think.. lacking, no?


HERE:

-------------------------------------------





Select Model Information * indicates a required field


Model Year*: Division*: Allocation Group*:
2007 2008 2009 2010 Select Division Chevrolet Retail Car Chevrolet Retail Truck Select Allocation GroupCAM

Model*: Order Type*:
Select Model1EE37 - Camaro: 1LS Coupe1EF37 - Camaro: 1LT Coupe1EH37 - Camaro: 2LT Coupe1ES37 - Camaro: 1SS Coupe1ET37 - Camaro: 2SS Coupe Select Order TypeTDM-Dealer Demo StockTRE-Retail Stock

DAN: Priority*:
Charge-to: xxxxxx BFC: xxxxx


Stock No: Quantity*: Ship-to*:

1 BFC:xxxxx


→ Verify BAC






Enter Customer Information


Name*: Phone*:


Address*:

City*: State*: Zip*:

Select State AK AL AR AZ CA CO CT DE FL GA HI IA ID IL IN KS KY LA MA MD ME MI MN MO MS MT NC ND NE NH NJ NM NV NY OH OK OR PA PR RI SC SD TN TX UT VA VI VT WA WI WV WY
Province/Territory Postal Code

Select Province AB BC MB NB NL NS NT NU ON PE QC SK YT
Country Postal/Zip Code

Select Country AD AE AG AN AO AR AS AT AU AW AZ BB BE BG BH BM BR BS BW CA CG CH CI CL CM CN CO CR CV CY CZ DE DK DO DZ EC EE EG ER ES ET FI FM FR GA GB GE GF GH GN GP GR GT GU GW GY HK HN HT HU ID IE IL IN IQ IR IS IT JM JO JP KE KR KW KY KZ LB LC LR LT LU LV LY MA MD MG MP MT MU MX NA NC NG NI NL NO NZ OM PA PE PF PH PL PR PT PY QA RE RO RU SA SE SG SI SK SN SR SV SY TC TH TN TR TT TW US UY VE VG VU YE ZA









NAIPC Order Detail


Special Price Allowance: Purchase Order:


Financial Coverage Code*:


Tag:













Select Preferred Equipment Group*


[1 of 1] Preferred Equipment Groups



Display MSRP GMS Invoice Supplier Prices
2SS





















Trim Level
Base Model
PEG
PEG Discount
Net PEG Price
Total Price
Destination Charge

TOTAL PRICE w/DFC †

W/A
W/A
W/A
W/A
W/A
W/A

W/A


















































Trim Level
Base Model
PEG
PEG Discount
Net PEG Price
Total Price
Destination Charge

TOTAL PRICE w/DFC †








W/A


















































Trim Level
Base Model
PEG
PEG Discount
Net PEG Price
Total Price
Destination Charge

TOTAL PRICE w/DFC †

W/A
W/A
W/A
W/A
W/A
W/A

W/A


















































Trim Level
Base Model
PEG
PEG Discount
Net PEG Price
Total Price
Destination Charge

TOTAL PRICE w/DFC †








W/A








































Options in PEG

Legend: P included in PEG + Included in PEG but Upgradeable ? Information Currently Unavailable

Standard Equipment
?








Standard Equipment

Standard Equipment list not available at this time




------

Standard equip not available, price W/A (not available) can I order one? yeah, I am sure I can, but I am lacking information from GM, that makes me ignorant, not stupid, right?


teamlynn1 11-08-2008 04:16 PM

dealer to dealer
 
You obviously want to be able to help your customers and thats great. Your GM or whomever orders your new cars should be able to give you all of this information. It has been handed down from Chevrolet to us and yes we have had to dig the majority of it out ourselves to confirm our customers and our own suspicions. Who is your GM dealer rep? Your Zone Manager? Tell me where your located and I can find all of this out for you if your bosses wont tell you but to me if they wont answer these basic questions to you personally perhaps you should consider another opportunity elsewhere because they are holding you down as well as making your job more difficult than it already is. Turnover is rampant in our industry and our Zone Manager has other dealers managers contact me regularly to assist them with learning the ordering process, allocation, consensus review and submission etc. I have been with my same organazation 17 years and truly believe if all the Chevy dealers in my area do well it is better for us all. There is no dog eat dog system that really works n my opinion, there is enough food for all of us at the table who do right by there customers! Contact me anytime if I can be of assistance.




Quote:

Originally Posted by City Chevrolet (Post 185262)
see reply to reply on other thread.


I am here and obviously I am interested, hopefully you will understand that we work for GM and expect to have more information given to us and also understand that in my dealership we have only a few computers available for research.. where is the information? Salespeople are not supposed to have the dealer BAC codes to get into chevylaunch.com... how can the average salesperson get up to date? I understand your thoughts, but at the same time why would we search for something we do not even know is there to be searched!? I am taken back by this site and as I stated, I feel ignorant but I am by far not stupid.

GM should be informing us, not an enthusiasts site and not many of us even imagine that this is available out here on the web. Again, this site should not be ahead of a salespersons learning and GM should be taking steps to make sure perephenilia is available to salespeople.


Again, maybe I am not getting what I am trying to say out there correctly..


Rodrunner 11-09-2008 06:50 PM

It just doesn't make sense to me. Why would GM "leak" the info to Camaro5, but make the dealers dig so hard for it?

:blackvertshift: 2SS/RS Black/Black w-Cyber Gray stripes/Auto ordered-10/18/08

jimbo57 11-09-2008 07:06 PM

[QUOTE=Rodrunner;186213]It just doesn't make sense to me. Why would GM "leak" the info to Camaro5, but make the dealers dig so hard for it?

you make a valid point. or are we just rabid.

Inspector 17 11-09-2008 07:10 PM

[QUOTE=jimbo57;186227]
Quote:

Originally Posted by Rodrunner (Post 186213)
It just doesn't make sense to me. Why would GM "leak" the info to Camaro5, but make the dealers dig so hard for it?

you make a valid point. or are we just rabid.

Perhaps GM knows that this site is full of Camaro enthusiasts. And in an effort to keep us informed, excited and ordering they provided the information we had been asking for fomr some time. By getting Camaros out there and in our hands (as well as the information) we will actually do a lot of free advertising for them. Just perhaps.

UCF w00t 11-09-2008 07:10 PM

I doubt it's GM that's officially doing it. More like some mid-lower level GM employee who doesn't mind risking their job and just wants the info out there.

Bobby or other dealers, has the full pricing for options, etc been released to dealers? The dealer I was talking to today said he hasn't seen anything official from GM other than the base MSRP listed on www.chevrolet.com/camaro. Is there somewhere I can tell him to look? He knows about camaro5 but doesn't really want to trust the price sheet listed until it comes from GM.

NUCAR 11-09-2008 07:23 PM

Quote:

Originally Posted by UCF w00t (Post 186232)
I doubt it's GM that's officially doing it. More like some mid-lower level GM employee who doesn't mind risking their job and just wants the info out there.

Bobby or other dealers, has the full pricing for options, etc been released to dealers? The dealer I was talking to today said he hasn't seen anything official from GM other than the base MSRP listed on www.chevrolet.com/camaro. Is there somewhere I can tell him to look? He knows about camaro5 but doesn't really want to trust the price sheet listed until it comes from GM.

It's all there. Most dealers are not paying attention but then most are not enthusiasts. Dealer World and Chevylaunch have it all but this forum is a great resource as well!! Im finding some customers who are hitting dealers who have no idea but are probably wanting to avoid advance orders so they can order stock vehicles that will command an early premium.....or maybe they just have no clue.:yikes:

The_Blur 11-09-2008 07:38 PM

Quote:

Originally Posted by teamlynn1 (Post 185448)
You obviously want to be able to help your customers and thats great. Your GM or whomever orders your new cars should be able to give you all of this information. It has been handed down from Chevrolet to us and yes we have had to dig the majority of it out ourselves to confirm our customers and our own suspicions. Who is your GM dealer rep? Your Zone Manager? Tell me where your located and I can find all of this out for you if your bosses wont tell you but to me if they wont answer these basic questions to you personally perhaps you should consider another opportunity elsewhere because they are holding you down as well as making your job more difficult than it already is. Turnover is rampant in our industry and our Zone Manager has other dealers managers contact me regularly to assist them with learning the ordering process, allocation, consensus review and submission etc. I have been with my same organazation 17 years and truly believe if all the Chevy dealers in my area do well it is better for us all. There is no dog eat dog system that really works n my opinion, there is enough food for all of us at the table who do right by there customers! Contact me anytime if I can be of assistance.

Do you guys on the site see this? This is a dealer responding to another dealer's questions on this site. :sm1: This is proof that not all dealers are idiots. Additionally, this is proof that some dealers do care about their customers enough to seek out more information than they are required to have about their products. I just wanted to point this out because there are plenty of friendly salespeople out there that make their commissions by doing the right thing and helping people rather than snubbing customers and demanding that you pay as much as possible.

NUCAR 11-09-2008 07:45 PM

Quote:

Originally Posted by The_Blur (Post 186261)
Do you guys on the site see this? This is a dealer responding to another dealer's questions on this site. :sm1: This is proof that not all dealers are idiots. Additionally, this is proof that some dealers do care about their customers enough to seek out more information than they are required to have about their products. I just wanted to point this out because there are plenty of friendly salespeople out there that make their commissions by doing the right thing and helping people rather than snubbing customers and demanding that you pay as much as possible.

Everybody makes a hiring mistake sometimes!:bonk: But seriously, if you are going do spend time doing something...why not try to do it well.

Inspector 17 11-09-2008 07:49 PM

Quote:

Originally Posted by The_Blur (Post 186261)
Do you guys on the site see this? This is a dealer responding to another dealer's questions on this site. :sm1: This is proof that not all dealers are idiots. Additionally, this is proof that some dealers do care about their customers enough to seek out more information than they are required to have about their products. I just wanted to point this out because there are plenty of friendly salespeople out there that make their commissions by doing the right thing and helping people rather than snubbing customers and demanding that you pay as much as possible.

Completely agree. Let's not scare dealers away by being a-holes when they ask questions. The more dealers know the better.

The_Blur 11-09-2008 07:56 PM

Quote:

Originally Posted by NUCAR (Post 186273)
Everybody makes a hiring mistake sometimes!:bonk: But seriously, if you are going do spend time doing something...why not try to do it well.

I can tell you from experience that priorities of a place of business may not match the priorities of an employee. For example, I used to work at The Home Depot as a cashier. I did not ask to renew my temporary status because they put me on probation because I failed to add one check because it was stuck to the check in front of it. My drawer was correct, so it is customary in the retail industry to warn me of my small mistake because it did not cost the company anything. Instead, management filled out a bunch of paperwork to put me on probation. Meanwhile, customers were lining up at registers while they informed me of this decision because they were short a cashier with me gone.

Basically, it isn't always the employee's fault that the company, franchise, or local management has misguided goals. Customers should come first, but sometimes placing the customer first is impossible when management would rather bring in extra money or arbitrarily cause problems for associates.

Then, there is always the possibility that the employee is the problem. I know that my academic performance has varied when I was required to take a class with which I've had no interest in taking when compared to classes in my major or classes I've taken out of interest. If an employee is disinterested or more focused on the money than the job of making people happy.

In any case, there are a few places to direct the blame when salespeople are terrible at doing their jobs. It could be the company, the management, or the salesperson.

lakestar 11-09-2008 08:07 PM

Quote:

Originally Posted by UCF w00t (Post 186232)
I doubt it's GM that's officially doing it. More like some mid-lower level GM employee who doesn't mind risking their job and just wants the info out there.

This is not totally true, at Indy, The Camaro team leaders were clearly providing info for us that they did not intend to get out in general at that time. We were asked not to record the presentation. We were told it was for us alone. We greatly appreciated the info and hope we did not violate their trust. So we should not fault salesmen who don't know as much as we do. However, I do believe they should know the basics.

UCF w00t 11-09-2008 10:35 PM

Quote:

Originally Posted by lakestar (Post 186296)
This is not totally true, at Indy, The Camaro team leaders were clearly providing info for us that they did not intend to get out in general at that time. We were asked not to record the presentation. We were told it was for us alone. We greatly appreciated the info and hope we did not violate their trust. So we should not fault salesmen who don't know as much as we do. However, I do believe they should know the basics.

I didn't realize they did that. That's really cool. Even without that, I agree that we can't expect them to know everything and that wasn't the point of my thread. I do, however, expect them to know the very basics a few weeks after the info is available to everybody, not just enthusiasts or dealers. The range of BS I've heard from dealers being misinformed or just trying to pull one over on the uninformed masses has been disheartening.

However, I really must add that I've come across a few dealers who are genuinely knowledgeable and honest. It's just sad that the ones that don't know crap outnumber the ones that do.

Rodrunner 11-10-2008 06:38 PM

Quote:

Originally Posted by NUCAR (Post 186243)
It's all there. Most dealers are not paying attention but then most are not enthusiasts. Dealer World and Chevylaunch have it all but this forum is a great resource as well!! Im finding some customers who are hitting dealers who have no idea but are probably wanting to avoid advance orders so they can order stock vehicles that will command an early premium.....or maybe they just have no clue.:yikes:

Chevylaunch has nothing more than base prices, and Dealer World...what the hell is that? It's not even a valid domain!

:blackvertshift: 2SS/RS Black/Black w-Cyber Gray stripes/Auto ordered-10/18/08


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