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and i hope you guys sort it out somehow.. |
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I talked with ACS at SEMA, even tried to hit them up for sponsorship ( :D ) at SEMA for that bumper with splitter and specifically asked about availability and he said "NOW" as if I couldn't the sponsorship, I was ready to buy! http://i805.photobucket.com/albums/y...0/IMG_4445.jpg So, when ACS dealers (GARY CUSTOMS) are told ready to ship, Garys tells his customers SYKB471 yes, available to ship and then when ACS fails to deliver, it appears GARY CUSTOMS is the culprit, when in fact it's ACS!! I notice ACS made no response on this THREAD yet!!! Not saying GARY is perfect, mistakes do happen, but he does remendy the problem! Despite what the masses think, GARY CUSTOMS did not sponsor VETERAN 1, I spent thousands of dollars with him; without incident! |
here is acs phone number for anyone who is scarred to call them directly:
Tel (514) 828-1000 |
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Ok time to regroup here.
Obviously the staff can't take sides in a situation like this. But, we will not allow our forums to be used as a bully pulpit to pressure any member, sponsor or not, into doing something. I am in no way saying you have to agree with either party but we won't let members "gang up" on another to apply leverage. Feel free to comment then please move on. Only the buyer and seller can resolve this issue... Please be respectful in your discussions. You may not like how this situation is being handled, and you are free to say so... Just don't cross the line of trying to force some type of response. |
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Huh....did I miss the post(s) where other members are forcing Gary to give the guy his money back? :iono:
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True story... Happens more often than we'd care to admit... So, I'm just being a little proactive to prevent that from happening. it's kinda crazy to watch the hoards of people jump on board stuff like that and hammer a company based on one side of the story. But, we don't want to discourage our members from giving honest feedback either... It's kinda of a tricky balance when you have paying sponsors.... It's not as easy. We can't let it be a free for all or the sponsors would all leave.... but we can't only defend our sponsors and silence complaints against them cus the members would leave. Can't have a forum without members...... we are constantly trying to find the line of what's fair for both sides.... Well, Tran is really... FWIW. |
Cool. I thought maybe some sneaky editing went down and I missed it ;)
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I agree with most of the people from what I have picked up...
If a customer orders a part from a supplier and has already pushed back his deadline waiting and you have a supply date of TBD(to be determined)... Can you expect him to sit by with an unfinished product until future products are created, not produced, but created(or modified if you want to get technical)? Edit: I would like add that I ordered the T3 and Street Scenes lower grill from Gary and they parts arrived just as I ordered. I even had a hold up with my paypal account and Gary worked with me directly on it until the payment was received. Nobody is perfect and I have faith in Gary that this will be resolved and everyone can continue driving these sweet rides. |
Well its obivious that this wont get resolved. He has put his foot down on this return or exchange.
Im done here and will chuck it up as a BIG loss. I have posted nothing but the truth and yet get sensored. I just hope the next person that comes along has a much better experience than I've had. I personally want to thank everyone that has offered support and guidance since the post went up. I have had my opinions about how thing have been handled here before and this will add to that. I am very disappointed to say the least. I have several vendors that have always delivered on every order and will only use them from here on out. I sincerely hope that my post/feedback will help those that are on the fence about spending there hard earned money. Good luck. Thank you to all of the supportive members here. You are a great bunch of people. (tear) If things change I'll be sure to update everyone with a resolution. But for now....I'm done. |
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I hope this gets resolved fairly for both sides....
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