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AGAIN i was never told of a deff. date that the splitter would of been ready. It's not that it is NOT AVAILABLE they are making changes to it and are waaaaaaaay behind on getting it finished. It WILL be made but i cannot help that is taking this long. |
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Why not tell me that they are running way behind on making the splitter when I asked how long this would take? I asked you this before placing the order. Did you ever tell me that the splitter was not available and that it could take this long to receive? No Did you tell me I would receive my order in a week to week and a half? Yes Did you ever mention that the splitter would arrive separately before I asked? No Did you charge me for part of an assembly that you personally knew was not available? Yes How am I being unreasonable? I told you two weeks ago that I would be asking for a refund and to have this bumper picked up. You simply are being dishonest at this point. |
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I DID NOT KNOW AT THE TIME OF YOU PLACING THE ORDER THAT IT WOULD BE THIS LOOOOOOOOOOOOOOOOONG FOR THEM TO GET IT DONE. they were supposed to be shipped out at the same time as the the bumpers were available. They had to go back and change the way they mounted and redo the moulds to re make. this happened between the time you placed the order and the bumper came in and was painted and shipped to you. I was told at that time that it might be 2 weeks for them to be ready. In return that's what i relayed to you. If you want the money back for the spitter i need your paypal info so i can send that money back to you. |
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Again. I do not want this bumper without being complete. You can send me a full refund and sale the bumper to someone that likes it without the splitter. It is wrapped up and ready to go. It has not been installed and is in the same condition that I received it. You can also exchange it for the T3 bumper WITH splitter unpainted and as long as its instock and complete....the choice is yours. Keeping this bumper does not work for me. Sorry but that i will not accept. It doesnt look the same. |
Gary, I am chiming in as a customer service professional here...
Customer ordered from you for a project he needs both pieces to finish. You have been unable to satisfy him by providing both pieces and an unreasonable amount of time has gone by. You should have UPS pick it up and refund his money, or supply him with the part that should have been delivered in a timely manner. IF you have problems with YOUR supplier, you should NOT hold your patient and frustrated customer up any longer. He should not be in this position, and you, as a merchant wishing to come across as professional, should offer to take the product back. I already would not order from you because you come across in an inflammatory manner and your customer is being quite reasonable in his request. You also state that for the past year you have been offering another upset customer the option to return a product and yet you are digging your heels in on the OP. Where's the line? You return for one but not another? Consistency would be appropriate. I recently was held up for over 3 months on an order for a pair of working boots for my husband. I will never EVER buy from Chippewa boots again and I suggest y'all follow suit because they come across like a bunch of entitled ingrates. I requested my money back and got it but not without a fight. Instead I am spending $375. more and having custom boots made for him. Someone who is giving me GOOD customer service is getting my business now. Any road, were this case on my desk I would be refunding the customers money and apologizing for the entire situation profusely. You will make more money in the long run by coming across as a hero instead of a zero. One dissatisfied customer can draw a LOT of attention, as you are finding out here. Just give the poor guy his money back and let him get on with his project. |
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Gary....in the intrest of full disclosure i bought from you and my parts came in OK....but i was uneasey with your lack of Customer service....i don't like spending 500.00 + and having to ask for confirmation, delivery times etc..... with that said....thank me later for scanning the T3 instructions and emailing them while sending the templates via USPS to one of your customers who's Ports showed up less those critical items......he came on the boards asking for help after he could not get them from his "vendor".... |
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What a screwed up situation...
I agree that the OP should not have to deal with this the way he is, he has been very patient and reasonable Gary I understand its not your fault but it is definitely not your customers fault that YOUR supplier is dropping the ball, you should probably take care of this guy cuz as of now you've lost 1 more customer..... |
lol
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I came across this post yesterday and read the OP's view and the vendors reply's today. In the end this will not bod well for the vendor. I for one am not to pleased with the defensive "it's their fault" position the vendor has taken. The replies are not good business practices in any books. I am not sure what the return freight costs would be but I believe the cost to the business(s) (both of them) will be much greater if this continues. There have been many times I have ordered items and had to cancel them 30 or more days later when they were suppose to be "in stock". I was able to get my money back because I payed with a credit card. I see this individual did not...."Lesson Learned". my2. :popcorn:
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Wow this is crazy. I was considering buying some items from Gary but after reading this post I will look for them someplace else. Here is definitely one more customer you have lost because your customer service needs a relook. Making this right would have definitely been the way to go.
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