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This is a pretty common problem in all fields of customer service and maintenance. If you just pay the guy to show up, then you get the guy to show up. Paying the minimum isn't just a legal requirement. If you pay the minimum for a worker to do the work, then they'll give the minimum effort to get the work done. A lot of times, the most profitable dealerships are the ones that have the cheapest labor, but that comes at the cost of turnover and poor results. People end up taking their work to other dealerships, but the original dealer keeps selling cars. It's a system that needs some investigation and reform.
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