Quote:
Originally Posted by BatmaroBeauty
If I were you I would try contacting Ikon explaining what happened and that you would be interested to rebuy just the upper grill. Often times a company will assist you in setting up a transaction purchasing only the singular part that had been damaged from a kit instead of making you buy an alternative since you’re a representation of their product and they should want to maintain happy customers that will speak highly of their service/company/product. So I would send an email with pictures and explanation, then follow-up with a phone call to speak with a representative in regards. They seem willing to help on their website contact page and what’ve you got to lose? If they say not possible or don’t respond, then you’re just back to this drawing board but they may say yes and then you’ll get the exact part you need! Just be polite and stress how upset/stressed you are about this because you love their product and want to keep it looking as amazing as it should but can only do it with their help to fix the issue. See below for contact info directly from Ikons website:
“If you have any questions, comments, or concerns, please do not hesitate to contact our support team. Please allow us the opportunity to resolve any issues.
• 15305 Stafford St. City of Industry, CA 91744
• Tel: 855-968-8666
• support@ikonmotorsports.com
• Monday - Friday: 10:00 am to 6:00 pm PST” I have a 5th Gen to 6th Gen conversion bumper from MByte that is basically useless to me because it got very damaged in shipping but I don’t think the grill would fit your bumper because it looks different. Sorry this happened to you and good luck! |
Ikons customer service is shit they had nothing to offer me in this exact same scenario. Sucks as I want more from them but I am completely turned off.