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Originally Posted by IBM camaro 2
Thanks everyone I ended up just fixing it and right after I did Ikon did get back to me. They were willing to sell me one for like 80 shipped. So if anyone runs into this just get in Comcast with Ikon because I thought for sure they weren’t going to respond, but they did.
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Happy to hear it! And I guess you caught them on a good day. I’m a firm believer in the “it’s not what you say, it’s how you say it” philosophy so if you go to the company with a sad story expressing how frustrated and disappointed you are as a customer they’re way more inclined to help you out than if you were angry and demanding replacement items for defective/damaged parts. EVEN IF it broke through no fault of your own and the company SHOULD be held accountable for the responsibility of exchange/replacement, you should still play the game imho because you’ll be way more likely to get what you want out of it. Always be nice until being nice doesn’t work because once you go in hard there’s no way to dial it back.