[c0rsa180]

There are a few pieces to this story so I'll try to make it as clear as possible. I had purchased my car from a dealer up in Buffalo, I live on Long Island. I was told the car was available for pick up so I flew up there to take delivery, when I arrived the dealer told me about an issue with the paint on the front bumper and they could have it repaired and back to me within a few hours. They painted a section of the bumper without removing it and as far as I could tell they did a great job (albeit it was raining so my opinion was based on the limited light I had). After seeing these issues other people are having with their paint flaking on their bumpers I decided to closely inspect mine...

Sure enough where my front bumper meets the fender I could see the paint was starting to flake (and this is nowhere near the area that was repaired earlier by the original dealer). Even though the flaking is minor I wanted to have it taken care of before it got any worse...

This morning I take it to a local dealer on Long Island (Paul Conte Chevrolet) to have some minor things fixed/adjusted and to have this issue resolved and this is the answer I get for the bumper paint issue "You have to take this up with the dealer who delivered you the car," I explain how it was all the way up in Buffalo, so he said "We cant do anything with a bumper thats been painted by another dealer", So I explain how the issue was not with the delivering dealers work (although upon further inspection it seems as if the clear did not set correctly on that and ran a bit) but a completely different section that was never touched. His answer was that the bumper had to be removed to have been painted and this "flaking" was a chip caused by them. I continued to explain that the bumper was never removed to have the work done, they merely masked off the area and blended the work in. So I was told there is nothing they can do.

The only answer I received was to call an 800 number and see if they could help me. I'm in the process of contacting the original dealer but my salesman will not be available till after 10am. Also, the original dealer told me this work would be covered by GM if anything were to go wrong with it.

Overall I am completely dissatisfied as to the answers given by this dealer and the lack of help or consideration on this matter. The dealer went on to explain that he does not work for GM, he is privately owned and this matter is not their problem...

Sorry for the long post but I wanted to try to give the complete story and hopefully get some helpful advise on how to handle this situation, maybe from some people who have had similar issues or such. Thanks guys I appreciate you taking your time to listen to my issue

*Edit* Added photos of issue in first post on second page...