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people would buy a name brand product then try to return it later with a junk brand or used product
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Worst story was a friend bought synthetic Gear Lube for his newly rebuilt 9" Ford Rear Axle. Used one quart, opened the second quart and noticed it had a seal, whereas the first one didn't. Long story short, he discovered that the first quart was used oil that someone returned as unused. He had to disassemble and clean the axle.