[BGRR]

I am currently going through hell with my local dealership. My Solstice had unmatched doors (factory issue) that the area rep approved to be repainted and blended. The local dealership doesn't have it's own paint shop so it's contracted out. My car has been repainted 5 different times. Each time it has runs, fingerprints, fisheyes, dirt, tape lines, orange peel, and on and on and on. I've rejected the work every time. I have never received any paperwork from the dealership about what's going on with my car.

The service manager told me to put it in writing what I wanted him to do about the car since their "certified" shop can't get it right. I know better than to "put it in writing" until I know what all possible scenarios are. I contacted the local Chevrolet dealership. They measured the paint. It's .2mm thickness away from the paint manufacturer's lifetime warranty being VOID. When the paint is too thick, the manufacturer can no longer guarantee what it will do. Thich paint results in all kinds of issues. What this means to me is....the car is on a lease and without proper documentation, I have no proof when I turn it in after the lease is over, that paint failure is not my fault. That I may have painted it outside a certified shop. I have a 39 month lease. It will be turned in 3 months after warranty on the car expires. So basically, if the paint is failing, I get screwed.

I called GM customer service and complained. (By the way, this is the BEST way to get anything done with these dealerships. Their asses get kicked by GM if they don't satisfy the customer's needs. DON'T rely on the dealership to report the issue because they are telling on themselves and will down-play the issue!)

I have just found out that, in order for a dealership to have Corvettes in their inventory, they must have or send their paint/body repair vehicles to a GM certified shop. Well guess what? The shop that just panted my car 5 times, is the ONLY certified shop that this dealership has access to. So you can probably reason through this one by yourself. They told GM customer service that I'm too picky and the car is fine. GM customer service rejected my request for a new paint shop. This service manager is the one who PICKED their paint shop. So basically, he would get nailed for picking a crappy shop AND for his boss having to give up his Corvettes!

My best advice is.....don't trust ANYONE. Document, document, document, and take photos EVERY step of the way. Go STRAIGHT to GM customer service and file a complaint.

When consumers puchase a car, it is supposed to be exactly to GM specs. That's why they have a warranty. If they want to use touch-up paint, the dealership is covering something up. Period.

Know your rights, know the lemon law statutes in your state. Know how to use arbitration through the Better Business Bureau, and by all means, have a good lawyer.

My car is going back to the same paint shop to get mangled one more time. It's my fault for believing in the service manager. And my hands are tied because I didn't take pictures and force them to document correctly and give me copies. Don't make the same mistake I did.

Recent update. GM told the dealership not to take the car back today because it has gone legal. I will NEVER own another GM vehicle again.