NORTHERN CALIFORNIA MEMBERS REJOICE!!!
Folsom Chevrolet
12655 Auto Mall Circle
Folsom, CA 95630
(916) 985-5600
Upon sending an e-mail to Folsom Chevrolet, I received a copy and paste answer about financing with no information showing that the salesman even read my question. This was after the automated response, so he sent it himself.
About a month later I get a survey asking about my experience with said salesman. I responded with my feelings and reactions. Another 2 weeks go by and just today I received an e-mail from this person who seems to know what he's talking about and you can read from the e-mail that this place will be selling camaros at MSRP or below. I'm trying to work on a fleet discount price or group buy type thing for members of the boards.
Folsom Chevrolet as someone pointed out earlier in the thread (where I got the idea) is the dealership that this man works at. I must commend him on his customer service skills.
Quote:
RE: Your Note To XXXXXXXX
From: XXXXXXXXXXX (XXXXXXX)
You may not know this sender.Mark as safe|Mark as unsafe
Sent: Tue 8/26/08 12:28 PM
To: XXXXXX.com
XXXXXX,
Well, this is embarassing.
My name is XXXXXXXX. I'm the Business Development and Training Manager for Folsom Chevrolet. I had a discussion with XXXXXXX regarding the response you received from one of my staff.
That training is my domain, I wanted to take personal responsibility for this "unfortunate" response you received. To that end, I also asked that I be the one to handle this.
On behalf of Folsom Chevrolet we are, of course, mortified that a member of the Chevy family could be given anything less than an outstanding response. In the day-in and day-out of business, I expect these things happen more often than we would like to believe possible.
But that's no excuse. We pride ourselves on personal attention and relationships with our customers. More often than not, our car and truck buyers are repeat customers; folks that wouldn't think of going anyplace but Folsom Chevy.
In XXXXXX's defense, it might help to know he's our newest sales representative and is still considered a "green pea."
..we're working to teach and inspire him to a much higher standard.
Kids...
Anyway! The answer to your question is YES!
We will gladly accomodate your Camaro order(s) - at or below MSRP. Our dealership principal (owner) has made clear that we will be offering the Camaro without additional dealer markup. The sticker price is the price.Keep in mind, as you well know, that the convertible is not going to be immediately available.
If we can somehow make ourselves your recommended dealership, than we will work very hard to make you a hero to those that heed your advice.
Folsom Chevy's a great place to work with. Young salesmen? Well, sometimes they're just that. Young. But we're on it.
And thanks for the input. It didn't fall on deaf ears. 
XXXXXXXX
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