Quote:
Originally Posted by The_Blur
I don't usually find myself compelled to play customer service for a company that does not pay me—barely for my own given the pay scale—but I have to step into this thread.
They send you the wrong product. It happens. They all look alike when packaging, and you're not the only order they sent that day. They did not avoid sending the right product. In fact, they sent a return label promptly. Of course, you expected it right the first time, but imagine if they never sent you a return label. How would you feel then?
AAC has no control over the supplier. If you had to wait longer for a particular part as it sounds, there is a real possibility that the manufacturer did not have enough to keep up with short term orders. You were given $5 to AAC for a problem that they did not cause. That's not a bad deal.
I'm seeing some fault on AAC here, but they took responsibility and handled themselves as best they could given what appears to be a supply issue. When missing the product, the guy in the warehouse probably stuffed one that had a similar UPC by mistake. When you complained, you got a return label and a rough idea of when shipment could occur. It is a lot of trouble, but half of the wait is the post office. You can barely count on them to deliver your mail. I'm sorry you had trouble, but it doesn't sound all that bad.
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I see ya stepped in a big pile of poo poo...
Some fault..?
BS
2 months..?
saying over & over items shipped when they have not..?
Yes USPO sucks..BIG time.. but other shippers..
cant blame anyone for being slightly ticked off