Quote:
Originally Posted by chevyridinghigh
This is a review of a DSV custom leather ebrake shaft and boot that I ordered. I paid $338 dollars for the two parts. This included a $138 deposit on the actually ebrake that they needed to buy in order to build the pieces. I was told that I would be credited for the ebrake once I mailed it back upon receipt. I placed the order on December 3 and was told I would receive it in 2-3 weeks. They charged me the next day! One month later and no part. It took until the third week in January to receive it, after making numerous phone calls and emails to DSV ALL WHICH WERE NEVER ANSWERED.
FINALLY, I received the part and mailed back the ebrake to receive the deposit. A week later, no deposit received, I again called and emailed them with no response. February 6th, they finally deposited my account HOWEVER, they only deposited me $100, not the full $138 they promised. Not to mention, they charged me double the shipping for 2 parts even though they shipped them in the same box.
A message to all, DO NOT DEAL WITH DSV CUSTOMS. I strongly suggest you avoid them at all cost. They should spend more time investing in better management of customer support, than they do in stealing peoples money.
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You were owed a $130 core on the items, not $138 like you mention. Check your facts before posting incorrect information. All of your money has been refunded, $100 first and them the balance of $30 when you let us know that it was short. Also you were not "double charged" for the shipping. You were charged $10 so I don't know where you get this from. The part took the time it took to get to you because that is the time it took us to get it from the dealership. There is a shortage of a lot of Camaro parts right now at the dealerships because the factory is building so many of these cars that spares are in short supply.