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Unions, overpayed management, healthcare costs, these things make the headlines and do raise costs but bad dealers lose sales, not just a few sales but lots of sales. One small city I lived in the local Chevy dealer was well known for a variety of shady and dishonest tactics and as a result in that town Dodge, Ford, and Honda all outsold Chevy/GM. At least they appeared to, and I never knew anyone to buy a second car at that dealer, though I'm sure some did and there was no Toyota dealer in town or they probably would've outsold them as well.
Last edited by Tal; 10-20-2008 at 04:54 AM.
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