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They will drill a small hole in the inside edge of the door (where the latch is) and run their tool into the hole. They put a plug in the hole when finished. I'ts a very small hole. They will have the dent out in aobut ten minutes. They don't make enough money to R&R your door panel. There is no "banging " to remove the dent, they just massage the area carefully and work the dent out.
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