[Mayhem]

Well, since they are not resolving my issue I am posting my review thus far.
I was hoping they would finally come through on their word and sort this mess out.

I was on the original pre-order for the Super Sport hood.. I was told I would be the first hood in Canada, and Tommy very gladly charged my credit card nearly $1100.00. The advertised pre order price was 799.00 Even after US-CDN exchange rate I am not sure how that works out. That's not including the brokerage fee of nearly 200 bucks that I had to pay to have my hood released to me. Put's me out approximately $1300.00.

For approximately 9 months I was assured every monday something along the lines of "your hood was already shipped out / i'll double check though if it hasn't it'll go out today or tomorrow!"

And then it would never be shipped out.. After 9 months of lies, delays and nonsense... and me complaining.. I finally get the hood. (Which was advertised as fully functional with ducting).

The hood came in a badly damaged box.. holes all over it, but I don't think the hood itself is damaged, but it didn't even come with the latch to close the hood. So I had to wait for that too again...

After a long time of going through the same thing I went through with the hood originally, I told them how upset I was, and that it was unacceptable to have spent over a grand and waited nearly a year for something to be sitting in my garage and to have been lied to so many times...

They appologized, and I was promised that I would have the latch within a day or else I would be refunded and they'll send it to me anyways.

3 Days later, they tell me the postal woman informed them it would take 2 days instead of the 1 day over night.. Now that's not my problem since they promised me one day or my money back. And aside from that even if it was to take 2 days.. It had already been 3 days at this point. Late either way.

Fast forward, and it arrived over a week late, and they got flakey about the refund and then said to call them and talk to them about it.. And are not answering or returning my calls.

I kept a record/copies of most of the times they messaged or emailed me that it had been sent out. The threads that were posted regarding the hoods, in which several of my posts were in appear to have been removed.

Being one of the first people to have paid for the hood... It's pretty frustrating watching so many new customers posting hoods on their cars already and being ignored/lied to regularly when I was one of the first to hand over my money and trust in a product that was not yet complete with no track record to verify reliability.

Anyways, I was told to call or provide my phone # for them to call me about my refund... But nobodys answering my calls or phoning me, or returning my messages on here.

This is ridiculous.. It shouldn't take a year to order anything. Especially if you're going to charge my credit card right away, and more than I expected.

I have ordered heavier products from further out, that were shipped to me priority and arrived in 2 days time... I fail to see how it takes nearly a year to resolve one order.

I know there have been several other people with hood order issues who ordered quite a while after me and had their problems resolved a lot sooner.

I just want my refund which was promised to me anyways, for the inexcusable amount of nonsense I've been through for this incomplete product that is taking up garage space. I regret putting my faith in them and giving them a chance to come through for me.. rather than just disputing it through the credit card company a long time ago. And as it stands, I don't think I want to see this incomplete thing on my car as it will only be a reminder of the stress & disrespect that I went through and is not the advertised completed product.