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Old 07-25-2010, 12:52 AM   #4
DFinch
 
Drives: 2011 2LT/RS CGM
Join Date: Jul 2010
Location: Portland, OR
Posts: 4
Thank you for your input.

It really bothers me that I could be in exactly the car I want, but I put myself in a hole because I pulled the trigger before I had done all my homework and I got suckered by a fake "30-day return". I've tried for 3 days to get a written copy and they can't seem to come up with one. I'm convinced they use this little lie to build confidence in the deal, and to get past the GM 3-day/150 mile return policy. I would have taken mine back on day 2 but they told me there was no hurry because I had 30 days. That essentially stuck me with the car. The fact that GM had their "60-day return" promotion going last year didn't help, because it bolstered my confidence that what they were saying was legitimate.

I've had 2 Sales Reps and 3 Sale Managers confirm the existence of this "30-day customer satisfaction guarantee". The last Sales Manager even said "Our 30-day *money back* guarantee is a great program, but you can only use it if you pay full retail after returning the first vehicle". I personally think it borders on fraud.

My fault for not researching out the Credit Union authorization first, my fault for not getting the return policy in writing. The car I bought had two of the major things I wanted (CGM and moon roof) and I figured I could add leather, bluetooth, USB myself and call it good.

The fully loaded 2011 had everything I wanted, and at preferred pricing was exactly what I wanted to pay. I blew it.

I really appreciate the thoughts on it. I still go back and forth and have actually considered eating the loss. It sucks.
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