Quote:
Originally Posted by camaropete
Huh?  So you're saying if the dealer did something to the car to damage it that GM should be responsible for it? Am I reading what you posted correctly? That's like saying Whirlpool delivers a refridgerator to Lowe's. It arrives as expected, but when one of the workers goes to move it out onto the floor they drop it and completely destroy it. So you're saying that in this case Whirlpool is responsible? I don't think so. |
In these types of situations where everybody is denying blame, then the master company of the product needs to step in and not leave their customer dry. The master company has to reprimand the dealer or carrier responsible and get them to pay for their mistakes. If they leave their customer out to dry and force them to sue while they wipe their hands clean seems to me a mistake and the wrong business move.
The customer in this case bought and took home an item that left the factory perfect but was mishandled, fixed up improperly and sold to him without a mention to what they did. We are dealing with a car not a refrigerator here. A car that has all these safety issue's involved with it. What if in the process of painting the car, they messed something else up which could in turn cause the driver to get into an accident. Should GM look away? Like I said before, GM needs to make sure they have honest dealerships working under them. This type of behavior should not be acceptable. At the very least GM should send somebody to investigate the dealer and carrier involved and not let it be up to the customer to hire the investigators and legal team. GM should send someone to test the paint of the vehicle for example and get to the bottom of this working with their customer, not looking the other way. my opinion of course..