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Old 07-29-2010, 07:29 PM   #1
tjk_art
 
Drives: 2010
Join Date: May 2010
Location: US
Posts: 1,661
Dealer misdiagnosed..Should I have to pay for this??

So, I installed AAC's footwell lighting a few weeks ago. I plugged it into my fuse block using an add a circuit so I could power it from a push button on my dash. I pulled the same fuse shown in AAC's installation pictures.

When I pulled the fuse out of the block to plug into the add-a-circuit, it disconnected the onstar signal from the airbag deployment.

I didn't know this at the time, I only saw the "Service airbag" on my screen.

So I took my car in after having set up an appointment a week in advance, and the service employee told me I had no appointment.. so he set me up with another appointment a week later.

I told him the first time I brought it in that I had installed some footwell lighting and had to disconnect a fuse to do so. The same night that I installed it was the night the message started to appear. He told me "Ok, well we will find out what is going on but I don't think that would be it. I think we will have to replace your entire module"

I took the car in again, and he said they would set me up with a rental car free of charge and GM will cover the costs. I didn't ask for a rental, I didn't even need one. The service guy set me up with one because he told me it was under warranty.

I had the rental car all yesterday, and he called me today telling me they didn't work on it at all yesterday even though I bought it in at 9 AM. He told me they hadn't found out what's wrong with it yet but he thinks they need to replace the module because that's what the onstar diagnostic says.

After a full day of looking at my car, they finally decide to check out the fuse bock like i mentioned in the first place, and the technician said that had broke the ciruit giving off the signal to onstar.

The service guy called me back later tonight and told me that the diagnostics will not be covered under warranty and I must also pay for the rental car.

I'm a little steamed about this, even though the initial problem was my own fault.

They offered me a rental car I didn't need, telling me that it would be covered under the warranty by GM. I had this car all yesterday when they didn't even look at my car yesterday, and I could have just brought my camaro in today. Plus the charges in diagnostics would have been slim to NOTHING if they had checked out what I said first. Instead he diagnoses it as a faulty module needing to be replaced??

I'm wondering if you guys could help me out here. I've got a lot of information on my answering machine from this service tech. showing clear proof of what I've mentioned above.

Any opinions/suggestions are welcome.

Thanks.
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