Quote:
Originally Posted by ponbigi
Sean, Its none of my business but a little more heart to the mans problem rather than the " we cant please " every customer attitude would probably go along way at saving a potential customer. Wheather you just started there or not. You are in the customer service line of work. You may want to re-think how you deal with distraught customers, espeically in a fourm enviroment. I would think twice about ordering from your website based on your repsonses..
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Well. I believe in the truth. And I believe that everyone will not be happy with every transaction. Saying that everyone will be happy or satisfied is just a straight up lie. He has made up his mind, and I interjected what I think.
As I said, I was not here, and I don't know his situation, but I have been on the end of several, and I do my best to make sure the customer is satisfied, and told the truth in matters.