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I had the exact same thing happen to my last car. The machine they use only worked on up to 19" rims and mine were 20" but they tried it anyway. No bull$shit, I walked in the back of NTB and saw a guy standing on top of the wheel while still on the mount machine trying to beat down the last corner with a pry bar. Needless to say I lost my mind in the middle of the store. My rims were chrome, When I got to the rim guy that very same day he told me the rim had to be replaced because it was now warped from the mount and the pounding. The NTB manager put the mounted and balanced the new rim on a new tire and fired the guy who did it.
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