Quote:
Originally Posted by josh1147
Folks,
Just a reminder that the following "caveat" has been in place since DAY 1 of the Early Order Program:
"Please keep your estimated production guide number in mind and on hand when submitting orders. Placement of an order does not guarantee production of said order, and exceeding a guide number will not generate additional production. DUH Only bona fide sold customer orders with complete information (including customer’s name and full address) will be accepted by General Motors. Consumers making inquiries on the status of their orders will be instructed that the dealer has received an estimated production guide number, and will be directed back to their dealer for further information on their order. It is very important that you manage customer expectations consistent with your production guide numbers and consistent with the uncertainties in the production process. "
After today's fiasco, these statements carry a little more weight, don't they!!
(I don't like it anymore than the rest of you)
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Managing your customer's (our) expectations didn't include GM bothering to tell the dealers, "Oh, by the way, we're gonna produce a bunch of V6's so each dealer can have one before we bother to produce what you sell in the meantime." What GM did there is the biggest BS part of the whole equation. That's the single reason for the biggest delay we're all going to see.
The dealers did nothing wrong IMO by accepting as many orders of whatever trim level, as they were given an allotment (production guide number) for. Those (many) who opened their mouths and told their customers they'd have their cars by April, yes, THAT is their fault.