Quote:
Originally Posted by 2010 SS RS
Wow...why did you not ask us what was going on and to help you to understand your event history. Your history is developed by many sources and as they are submitted each night they post in the order they are received. In your specific case you can clearly see that many of the events went out of sequence. Here is what I see as your actual event history.
11/16/2010 - (1100) Order placed at dealership. Order passed GM edit tables but dealer has not received allocation to place order.
11/16/2010 - (1102) Order entered via web.
11/24/2010 - (2030) Order edited or modified.
12/13/2010 - (2000) Order accepted by GM. Dealer used allocation to place order into production.
12/15/2010 - (2500) Order preferenced. Order pulled to the production systemu.
12/15/2010 - (3000) Order accepted by production control. Parts being ordered and production process is underway.
12/17/2010 - (3100) Order available to sequence.
12/17/2010 - (3300) Order scheduled for production. Order is scheduled into the plant build cycle.
01/06/2011 - (3400) Order Broadcast (internal plant paperwork order produced). Order is sent to various build & supplier areas to bring order together.
01/12/2011 - (3000) Order accepted by production control. Parts being ordered and production process is underway.
01/29/2011 - (3100) Order available to sequence.
01/29/2011 - (3300) Order scheduled for production. Order is scheduled into the plant build cycle.
02/04/2011 - (3400) Order Broadcast (internal plant paperwork order produced). Order is sent to various build & supplier areas to bring order together.
02/10/2011 - (3800) Order produced and vehicle is being prepared for shipping. For Cadillac, GMC and Buick customers, please contact your dealer or customer service for further updates as no further updates available at this time.
02/14/2011 - (4000) Vehicle available to ship.
02/14/2011 - (4104) Bailment invoice created (vehicle is about to leave plant property).
02/14/2011 - (4B00) Your car is bayed and is waiting for transportation by truck, rail or transfer to vendor.
02/15/2011 - (4200) Shipped (vehicle is shipped to the dealer or interim point of delivery).
02/15/2011 - (4B00) Your car is bayed and is waiting for transportation by truck, rail or transfer to vendor.
02/16/2011 - (4106) Bailment released (vehicle has left plant property).
02/16/2011 - (4150) Invoiced (order is invoiced to the dealer).
From what I see it clearly shows your vert left on 2-15 but the bailment released and dealer invoice was not posted until the 16th which is no big deal
So on the 16th you saw your last post of 4boo which you might have though trumped the actual shipping but in reality your car was scanned and bayed just prior to its shipping.
So sorry if you did not understand how this data is interprited. All data is directly from GM and is the most current available on the system. Keep in mind that the dealer is limited to just thru the build 3800 and to get the logistics they must contact the DBC via phone to get updates.
All I can say is myself and our entire staff of volunteers are constantly monitoring many forums as well as our own forums and if anyone ever has a question we are always willing to try and help. The rollout on the Vert has been like all other rollouts. New and confusing for everyone with no real trends to base anything on. But I can assure you that the data is as good and current as available.
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Thank you for the information. My biggest complaint during this whole process has been lack of communication. It initiated with my dealer and trying to get an explanation of the allocation process, which eventually lead me to GM Customer service- where I actually had a good, responsive rep who was able to get me answers in a timely and understandable fashion. However, once the QC issue arose, and my TPW got inexplicabley bumped, my dealers response was "that happens in the system, before it goes forward, it goes back..." after that story wore thin, I reached out to GM CS again, kept reaching his voicemail and left 2 seperate messages over 5 days without a return call. Ironically, today I received a call from a different rep calling on behalf of the original, asking me if i'd received my car yet. After I responded no, she advised she'd get an update and call right back... still no call.
My (long winded) point is communication goes a long way to appease people. Customers have spent a lot of their hard earned money on vehicles we haven't even seen yet, and with all the tracking software out there, the explanations need to be better( or at least avaliable) . I can completely understand set backs, appreciate thorough QC etc, but keep us informed in the mean time. I thought I was doing the right thing by contacting GM and waiting for a response...