[dbotsfordtat]

Originally Posted by Hylton

Stout has it right here - I can't get my head around all those people who seem to have this attitude that dis-satisfied customers should just shut up and take whatever is given them. That they have no right to voice their dis-approval in either the communication process, or the fact that a feature they expected may or may not be available (wish I could say for sure but you just get rhetoric from GM instead of clarity). Some here believe customers should just be happy there is a Camaro. WRONG!!! GM should be happy there are still people who are willing to buy GM.

The customer is always right (even when they are wrong). What I mean by that is you have to always try and make them happy. You may get sick and tired of all the complaints or concerns but you know what? That will never stop regardless of what you are selling. Addressing those complaints or concerns is what makes a company better and the astute manager within that organization will use complaints and concerns to improve processes and products and thus make a positive impact to the bottom line.

+1