[ToddB]

Originally Posted by BlueDragonVT

So here is the latest update. This morning I called GM customer assistance. I was connected to some brilliant individual named Arena. The first time, she left me on hold for 30 minutes while she supposedly tried to contact another department. Eventually, I had to hang up. I called back, and unfortunately got her again. This time she hung up on me. She called me back a few minutes later, left me on hold for ten minutes, and put me back on with my dealership. WTF?!?! I have my dealer's number, I would have called them if I wanted to talk to them. She then puts me back on hold while they talk. Then she comes back to me and says, "You salesman talked to tracking this morning and said your car will be on train." What is that supposed to mean?!? She could offer no further clarification beyond that. Is this the kind of customer service we should expect when we are putting down this kind of money? I've received better customer support when buying a ten dollar CD. I'm not sure how much more of this I am willing to tolerate.

They are still trying to tell me that they don't have any rail cars, despite the fact that anyone that logs into this site can see that vehicles built well after mine have already been delivered.

I dont have mine yet. Built on 3-30