Quote:
Originally Posted by heRS
I am on the telephone with Brent, an American on US soil with GM customer service as I type. He tells me that information on an internet forum can be BS. So all you guys that are having paint chip issues do not exist to GM unless you actually CALL them and tell them you're having a problem with the paint.
Understand that your first call will end up at a call center in ARGENTINA. They do nothing but stand up for GM via a scripted response. Tell this person you wish to speak with someone on US soil. It takes longer but you don't get the scripted responses from the people on US soil.
Jeff Morris aka ChevroletCustomerSvc, you could be anyone, I was told. My Customer Service Representative Brent has never heard of Scott Settlemire. I directed Brent to this forum so he could become more familiar with the Cult Phenomenon that is the G5 Camaro owner. In his eyes, you are all a bunch of nobodies whose opinions do not matter.
In order for your voice to be heard, your complaint about the paint issues to recognized as a valid issue, you must call GM and lodge your complaint. Take the time to do it, just don't waste time talking to the folks in Argentina. Stop by your dealership and show the service manager your gills. See if there's a used Camaro on the lot to compare, show them it's not just you. Get them to make a note on it on your account, then call GM.
The number to call is 1-800-222-1020. Ask to be transferred to a call center in the USA.
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I can affirm that GM has a team reading all our posts.
To make a very long story short, I bought a 2006 G6-GTP 6 speed. Tranny was the worst ever. I posted so many post on G6performance.com that after 6 months I was going to Lemon Law Court (Canadian Version) and the day before going to court GM agreed to swap my 6 speed to automatic brand new G6 - GTP. I did'nt loose the first 6 month of my contract, they just swapped the car....The day after I posted the results on the site and at 9:01 AM I received a call from GM asking me to retrack that post and they almost ordered me to post that they changed the car because I was a very, very long time customer. They did'nt want other owners to know my story's result. I had to sign a confidential agreement to get the deal on.
Where i'm getting is that I personnaly know that they have people gathering informations on this site and all problems are reported to a certain office. So the Gills problem is a know situation to GM. That does'nt mean that they will cover the repairs, absolutely not....
But as far has i'm concerned, i installed EOM Spalh Guards (200,00$ installed) AND NO MORE CHIPPING AT THE GILLS LEVEL.
As for the front end, well it's a front end. Just look at some 2005 - 2009 Mustangs hoods and you'LL SEE A LOT OF PAINT CHIPS THERE.