Quote:
Originally Posted by cmacclel
So now I have to get a refund from Vararam? I'm not getting a warm fuzzy feeling about this whole situation. The retailer should take the unit back and then deal with their supplier (Vararam)
Mac
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I love trying to provide customer service on the forums. I said the part has to go back to Vararam because the part is defective.
Vararam has told me repeatedly to send any warranty issues direct to them because of their 100% satisfaction gaurentee and they will handle it. The customer is not being left out to dry..he will get his CAI or whatever.
That stated, lets discuss a few topics here. Most important, if there is an issue with a product, it is best to contact us first, so we can work to remedy the situation. In this case, you received an intake you did not like and obviously has some QC issues. Rather than contacting us to address the situation, you posted here..then decided to clean it up yourself and install it. After installing, or attempting to install, you decided you did not like it..and then finally contacted us asking for a return. Had contacted up front, we would have told you immediatly to put it back in the box and lets get with Vararam to get you one you will have a better experiance installing or exhange it.
I am going to be straight up with you will get an intake you are happy with..be it Vararam, or CAI. That being said, no matter what you buy it is never a good idea to install or try and clean up a product you do not think is up to standards. It just makes the situation more complicated. Kinda like whipping out your lighter on an undercooked steak at a restaurant.
All that being said, You received a part that is defective..and also has been installed, so it is handled under the manufacturers warranty. Vararam has one of the best warranties out there in that it is a 100% satisfaction warranty. If you are not happy, they will pick the part up, and send you a new one, or give me full credit. However as with any warranty, we have to go through them to approve the claim and get it picked up, which is why I need to talk to Steve. They are the one providing the defective product, so they will bear the costs of fixing it. Part of me also wants you to have contact with them to drive home the idea that they need to up their QC. Direct customer feedback always works best with manufactuers.