Quote:
Originally Posted by MarylandSpeed
I love trying to provide customer service on the forums with a bunch of comments from the peanut gallery. I said the part has to go back to Vararam because the part is defective. Vararam has told me repeatedly to send any warranty issues direct to them because of their 100% satisfaction gaurentee and they will handle it. The customer is not being left out to dry..he will get his CAI or whatever.
That stated, lets discuss a few topics here. Most important, if there is an issue with a product, it is best to contact us first, so we can work to remedy the situation. In this case, you received an intake you did not like and obviously has some QC issues. Rather than contacting us to address the situation, you posted here..then decided to clean it up yourself and install it. After installing, or attempting to install, you decided you did not like it..and then finally contacted us asking for a return. Had contacted up front, we would have told you immediatly to put it back in the box and lets get with Vararam to get you one you will have a better experiance installing or exhange it.
I am going to be straight up with you will get an intake you are happy with..be it Vararam, or CAI. That being said, no matter what you buy it is never a good idea to install or try and clean up a product you do not think is up to standards. It just makes the situation more complicated. Kinda like whipping out your lighter on an undercooked steak at a restaurant.
All that being said, You received a part that is defective..and also has been installed, so it is handled under the manufacturers warranty. Vararam has one of the best warranties out there in that it is a 100% satisfaction warranty. If you are not happy, they will pick the part up, and send you a new one, or give me full credit. However as with any warranty, we have to go through them to approve the claim and get it picked up, which is why I need to talk to Steve. They are the one providing the defective product, so they will bear the costs of fixing it. Part of me also wants you to have contact with them to drive home the idea that they need to up their QC. Direct customer feedback always works best with manufactuers.
|
I understand what your saying and it normally would make sense. If everyone here didn't chime in and state what I received was not defective it's
"just the way they are" then I never would have deburred the product as it should have arrived. You also stated you did not have the product that I now want so no what I have to wait weeks before you get them in stock? Sucks no matter which way you look at it. You said to me on the the phone for if any reason you do not like the intake Vararam offers 100% satusfaction gaurantee which means you install it and if you don't like it........you can return it no problem yet know you stating like I did something wrong for removing burrs that never should have been there in the first place.
I guess now I waite for next Tuesday and have to shell out another $400 for another intake and then waite for a refund for the Vararam:(
Mac