Did you even bother to read the whole thread before bashing us. We take customer service very seriously, and from responding to this thread at 10 the night the customer posted it, to making sure he got a return label, we did everything we could to make the situation right, and the customer so far is happy with us.
I already posted that Vararam has told us they want to handle any returns direct. They posted that is how they want it also. Either way I worked with Vararam and sent the customer a return label yesterday. He did not have any hassle and thanked us for our good customer service. The warranty on the part is a manufactuer warranty, and if you read the order terms of ANY place you buy from it will explicitly state that defective returns are handled under the manufactuer's warranty....especially when a part has been installed. No dealer can just authorize a return on an installed part without manufacturer approval. Hence why I said we had to get with Steve when he got back from the show. He saw the thread while at the show and called me so we could resolve it sooner. If you are looking for a vendor that takes back defective, used parts without a manufactures prior warranty approval, you will be looking for quite a while.
I hate the tendency on the Internet to skim through a thread, jump to conclusions about a situation you have nothing to do with, and bash someone.
Quote:
Originally Posted by IMJ
Well said, man. I absolutely will not order from gMaBryland Speed at all going forward because of what I've read in this thread.
End users don't care about the technicality of warranty - especially when it puts you out and you spent the money. The shop you ordered from should take care of it for you, and then they should also rain hell down on Vararam for poor production.
I couldn't help reading this thread without shaking my head with a scoff while thinking "Speed shop guys". ugh.
As for my intake? I sure as heck hope that QC was done on my unit before I receive it in the next couple of weeks.
|