[Camarowguy]

Originally Posted by MarylandSpeed

Did you even bother to read the whole thread before bashing us. We take customer service very seriously, and from responding to this thread at 10 the night the customer posted it, to making sure he got a return label, we did everything we could to make the situation right, and the customer so far is happy with us.

I already posted that Vararam has told us they want to handle any returns direct. They posted that is how they want it also. Either way I worked with Vararam and sent the customer a return label yesterday. He did not have any hassle and thanked us for our good customer service. The warranty on the part is a manufactuer warranty, and if you read the order terms of ANY place you buy from it will explicitly state that defective returns are handled under the manufactuer's warranty....especially when a part has been installed. No dealer can just authorize a return on an installed part without manufacturer approval. Hence why I said we had to get with Steve when he got back from the show. He saw the thread while at the show and called me so we could resolve it sooner. If you are looking for a vendor that takes back defective, used parts without a manufactures prior warranty approval, you will be looking for quite a while.

I hate the tendency on the Internet to skim through a thread, jump to conclusions about a situation you have nothing to do with, and bash someone.

I wasn't intending to start anything. But in my opinion the customer shouldn't have to deal directly with the manufacturer. I've worked in a few retail auto parts (dealerships and chain parts stores) and thats not how things are handled. I have never sold a defective part and have the customer come back in and tell him that he would have to contact the company who made the part. Usually the retailer has enough clout with the company that they can swap the part in question (and there is no question on this intake) and then we send it back and they issue you another one. I fell like that's good customer service and part of my job. Your there to provide the customer with a product. And part of it if the part you choose to sell is defective it's not the customers fault so why should he not have the option of walking back into the retailer and getting a replacement the customers are the ones who keep your doors open. And don't get me wrong, I see your willing to help but just not in the way I'd expect it. I've had 1 or 2 retailers do this to me in the past and my answer is to avoid buying from them. But that's just me.

And yes I see that Vararam wants the customer to contact them with any problems. I see that little note stating the same thing in lots of things I buy, but I still go back to the retailer. Why? When I buy something right then and there, i want it right then and there. Not to get home, unpack it and have to wait days to get a replacement. Maybe I'm just being silly, but I think lots of people expect the same thing.