Quote:
Originally Posted by IMJ
Well said, man. I absolutely will not order from Maryland Speed at all going forward because of what I've read in this thread.
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That's because you're likely to be myopic. One forum thread does not a great/poor (circle one) company make. They probably wouldn't want someone like you as a customer anyway.
If you buy a Mr. Coffee coffee maker, guess who handles the warranty after you make coffee with it the first time? NOT the store you bought it from. I had a slight problem with a leaky carafe, and called them up. Oh, sorry, no carafes in stock. We'll send you out a complete brand new unit if you like....ok, 4 days later, a complete new coffee maker sitting on the doorstep. Got to keep the other one too. Best service I ever got from anything. Why? Because they want a return customer.
My point is, you have to know what your options are when you buy from any vendor, should there be problems. If you don't shop with knowledge, it usually ends up bad, and likely YOUR fault for not taking the time to enter the contract of the business deal understanding everything. Sure, it's your dollars, but you also have to be reasonable. If you want someone to kiss your azz because you spent a few bucks, then hire a hooker. It sounds like someone would be giving the money back, so I don't understand how it makes a difference, be it $400 or $4000?
I see so many issues in this thread it makes my head hurt. If that were me, and there were any issues I didn't trust, that puppy would be back in the box, phone calls made and a replacement would be expected.
To me it sounds like the OP just wanted an induction system, didn't matter the brand, VR or CAI. Then didn't like having to follow the rules for returns.
Hope it works out for you though, whichever brand you end up with.