Quote:
Originally Posted by Camarowguy
But in my opinion the customer shouldn't have to deal directly with the manufacturer. I've worked in a few retail auto parts (dealerships and chain parts stores) and thats not how things are handled. I have never sold a defective part and have the customer come back in and tell him that he would have to contact the company who made the part.
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I hear what you're saying and I agree with you. Whenever I've bought any defective parts from Jegs or Summit or any of a number of other companies, I've been able to send the part back to them (the distributor) with no questions asked. As distributors for the manufacturer, they are responsible for dealing directly with the manufacturer regarding defective parts...not me.
In the case of the OP, MS and Vararam, it was handled differently. It's just not the usual status quo I've come to expect when dealing with defective auto parts.
