Quote:
Originally Posted by HufferSS
Just a thought but why would you talk to a lawyer before you talk to the shop or to Comp?
I work for a large automotive related company and so of course occasionally we get the "I'll sue you" threat....which ends the conversation and gets handed to our lawyers. If a customer is reasonable and will explain their issue then I will talk to them.
Your call....just saying.
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Well stated. We have the same policy. So few accept where the blame really lies.