Quote:
Originally Posted by el ess X
There's your miscue. You are not ENTITLED to anything, even the GM Employee Vehicle Allowance. You may QUALIFY for it, but it's up to the dealer to play ball or not. If the dealership chooses not to participate in the program, they don't have to. However, they cannot pick and choose customers to honor or not honor. It's everyone or no-one. They participate in the program or not at all. Only time I've ever seen a deviation from that was the 35th LE Camaro SS. No Employee Discounts were supposed to be honored on that particular car.
Glad things worked out for you, but keep that in mind. That's why I went to Texas to get our car. The dillholes in town wanted $5K over sticker and NO E.V.A. 's. (Employee Discount back then, which was a lot better deal than it is now). We got our discount and GM Extended Family Card discount and actually paid a little less than GM Employee Pricing.
Unfortunately for GM, they mis-named their Customer Service. It should be "Issues/Complaints Black Hole" as the success stories are FAR outweighed by the "nothing ever happened but waste my time" stories. Sure, open a trouble ticket. So what? If nobody actually has any horsepower to get things straightened out, then it's just a "whine line".
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No I was. I had recieved a GMS Opt-1 number. If they were to deny me then they would have to deny everyone with GM entitlements like you said. This was also in 2009 with the bailout and I would think they would've been trying to make people happy. Being a certified/licenced GM dealership they have to play by GM's rules. If they don't they can lose their certification. I've never seen this being an option to participate in a GM program as a licenced dealership. BUT... I am family and don't work for them directly.
The dealership here.. as far as sales goes.. has been good. No problems at all. They sold me my Camaro before the GMS number even came thru