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Most big corporations these days could care less about you. They're interested in pleasing their shareholders more than you. Bottom line, and Customer Service is, as Clark Howard puts it, more like Customer No-Service.
GM Customer Service 800# puts you through to a call center in south america where the goal is to not help you if at all possible.
I took my car in to my dealer the other day, to show them a flaw in the paint. It's about a 2" circle under the paint. The paint shop manager and general manager both came out and both agreed, yes it's a flaw in the paint. No, they do not want to repair it because it would be too difficult to match the paint. Granted, you really have to look to find this spot, but when the light hits it right there is no problem seeing there's an issue.
It IS covered under warrantee, but my dealership didn't want to touch it. They did not even write it up.
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Tori
click the sig pic to view my build thread
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