[nashstat]

Honestly... Chevy Customer Service has a long way to go. No offence to the people on this board, but their phone rep's just take the dealer's word on everything.

I have opened 3 tickets with them in the past all for issues that "dealer" cannot reproduce. The calls went nowhere just a waste of time. I don't even bother anymore.

My previous car on the other hand, Volkswagen, their customer service was unbelievable. They would really go the extra step for customer satisfaction, make sure the dealer looks after me and then call back from a supervisor asking how the dealer transaction went.

Sorry GM, but you have a long way to go before you catch up to the Germans! And yes this will influence my next car decision buying process. I do not buy the notion that I am a picky guy... if I take precious time out of my work week to go to a dealership, then obviously I have noticed something wrong with the car, I don't exactly go like hanging out at dealerships for fun...

Again don't mean to offend anyone here, but this has been my experience with GM Customer Service and it has been really frustrating compared to other car companies I have dealt with!