Quote:
Originally Posted by nashstat
Honestly... Chevy Customer Service has a long way to go. No offence to the people on this board, but their phone rep's just take the dealer's word on everything.
I have opened 3 tickets with them in the past all for issues that "dealer" cannot reproduce. The calls went nowhere just a waste of time. I don't even bother anymore.
My previous car on the other hand, Volkswagen, their customer service was unbelievable. They would really go the extra step for customer satisfaction, make sure the dealer looks after me and then call back from a supervisor asking how the dealer transaction went.
Sorry GM, but you have a long way to go before you catch up to the Germans! And yes this will influence my next car decision buying process. I do not buy the notion that I am a picky guy... if I take precious time out of my work week to go to a dealership, then obviously I have noticed something wrong with the car, I don't exactly go like hanging out at dealerships for fun...
Again don't mean to offend anyone here, but this has been my experience with GM Customer Service and it has been really frustrating compared to other car companies I have dealt with!
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+1
My last 20 years if vehicles have been Honda and Nissan vehicles, after my last bad experience with GM in the early 90s. The best manufacturer for customer service is Honda, without exception. Nissan sucks, period. My few dealing with my Chevy dealership, since going back to GM for the Camaro, have not been too good so far. As a matter of fact, I have a rattle in the passenger front wheel when I hit a small bump. Instead of going through the headache of dropping my car off for a day for them to identify, or maybe not identify the problem, then dropping off for another day to be fixed, I fixed it myself. The car had a bad strut mount/bearing. For $18, it not worth the headache to deal with GM. That's sad. When my Accord and Ridgeline needs work, which is almost never, they get fixed and American Honda follows up within a couple of day to make sure that I am satisfied.
If you you want to hit these companies where it hurts, vote in the JD Powers surveys. That's the metric that they care about at the end of the year. Good product and satisfied customer reviews from JD Powers means growth in their customer base.