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Next time they try that tell them that they should at least kiss you and tell you that they love you if they are going to try to screw you. I have yet to deal with the service dept at my dealer and I don't know if they were just puffing or not but they made a huge deal with me about my satisfaction and how I was going to fill out some survey that they said would be sent to me upon my purchase so if this is true then it would stand to reason that you should in some way contact gm and tell them about this experience whether that be through a survey or letter or what have you. Again I don't know if they were just puffing or if they actually get something for having positive surveys but these ppl deserve some negative pub for their performance. At best they are just incompetent and at worst they are trying to drum up business by fixing things that are not broken and I have been told that the dealerships make a healthy portion of their money off of service vs car sales. I could easily see some morally bankrupt service manager trying to drum up sales for some bonus or something.
I'd save all the documents comparing the huge disparity of the two estimates and try to get them to someone with gm that would be embarassed by this and maybe you can save someone else from getting hosed.
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