Quote:
Originally Posted by 10forty2
Certainly nothing new, as it's always been a hassle to get good service after the sale..... but it seems that practically every one of these threads related to something wrong with a $30K+ vehicle gets referred to to as "Normal" or "To be expected" from the dealerships which I feel sure were VERY excited to make the sale. I went through what should have been a lemon law claim with a 2007 Toyota FJ pulling to the right from the very first day we drove it home. After about 8-10 returns to the service department where we bought the vehicle, and being told anything from "It's how the road is crowned up" to "it's a short wheel-based SUV...it's going to drive like that," I finally downloaded/printed about 30 pages of complaints from other FJ owners of the EXACT same problem. When I presented the folder to the dealership manager (who by the way personally bent over backwards to sell me the $32K vehicle), he finally responded by replacing the set of tires with the OEM Dunlops. Still didn't fix the problem so we went to another dealership and guess what...there was a service bulletin on it and it was remedied by replacing the DunFlop OEM tires that had just been replaced.
What's happened to customer service??  |
When you figure this out you could start with a solution to fossil fuels, and perhaps a cure for the common cold. I hear what you are saying all the time, and the solution is in the individual, meaning don't let them BS you. If it sounds like BS it most likely is.