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Old 07-08-2011, 06:39 PM   #1
Rocknroller
 
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Drives: 2011 2LTRS, 1972 Cougar XR7 Vert
Join Date: Jun 2011
Location: Fairview, Oklahoma
Posts: 46
Jeff - GM Support - A success story

Plans for tomorrow are driving down to the dealership and getting my spoiler and badging put on First, search and read my thread: W.O.S. (waiting on spoiler).

Now, to address how this prob was resolved;
About a week after I emailed Jeff my personal info, he submitted it to the Chevy Customer Support team. It took a couple of weeks before I heard anything, but a rep. did call and inquired my VIN and the name of the dealership where I purchased the car. (during this wait, I heard from the dealer once, and all they could tell me was,,,"my parts guy doesn't know where it is...??). <that may have well indeed been fact,,,dunno>
I received an email on Monday from Chevy Support stating they had been playing phone tag with the dealer. The next thing I know the dealer calls and advises me that "the parts are here, when can you come down?"
Irony or coincedence.... Either, or, I'm happy. Thank you Jeff!
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