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thats exactly the thing! i dont want to get off subject here.
i dont expect anything at all! honestly!! thats why i am putting myself on their shoes!
lets say for example something did happen to my engine.... the dealer would ( we all know this) would try to avoid to cover it at all cost! and i would be stuck with a huge bill all because of a simple task! would that be fair ? why is it that the big man gets away with it! not this time
yeah maybe all i need is an honest apology! am i looking for $$$? no not at all im not looking for that! thank god im doing ok for myself!
i just want satisfaction and at this point in time, i dont know what will sufice that.
getting back to my business, yeah my employees have really fkd up on ew ocassions!! and if i or customer can prove it was our fault i dont argue or pass blame,i apologize, i correct problem, give / offer something i know customer would like and expalin events that happen then i would hope to god they return someday!!!
and quite a few have because i own up to mistakes!
like i said i was mad when i wrote email! still dosent change fact service techs fkd up more than twice.
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