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HDRDTD · 07-21-2011, 09:53 AM

In my case, as soon as the car was ordered, they sent me an acknowledgement notice that included the order number.
Once I had that, I could start tracking the process (I learned how to from this forum).
Several times during the waiting period, I'd stop by the dealer to see how things were going and ran into the same situation as many of us have, we know a LOT more about our cars AND the order tracking process that the sales guy does.
I even tried to educate him by showing him this forum and how I learned about tracking from this site, but unfortunately he probably won't remember it for more than 10min after I walk out the door.
In all fairness, there are a LOT of different models of vehicles any one saleman is expected to sell. Knowing all the information on every one of them is an impossible task, especially when the min you learn all those models, the manufacturer has the gall to bring out NEW models for the new year.

However, the tracking portion should be fairly universal for the models he sells, so he should know at least a little about that.

Maybe they just don't expect the average buyer to be that knowledgeble?

The one thing I look forward to and expect the most is simple honesty.

No matter if the news is good or bad, or you just don't know the answer, just be honest with me Mr. Salesman.

In my case, from tracking my order I knew the car was built on 3-22, and left the factory grounds on 3-24.

from that point on, it sat in a lot near the factory without moving for more than FOUR weeks.

All I was trying to get from the dealer is a simple answer to a simple question, "WHY is it just sitting there"?

I asked the dealer to start going up the chain of command, since 'somebody, somewhere' must know why it hasn't moved, bu no, I could never get an answer for anybody.

I told the dealer I was tired of waiting. If somebody could just tell me a reason it was still in that lot, I could contue to wait, but nope. never did get anybody to give me a clear answer.

So I did a search, found a car very similar to what I wanted in a local dealers showroom, and bought it the next day.

The original dealer was indeed very concerned about me and my order because he was afraid of me filling out the customer satisfaction form they would be sending me.

Evidently (at least this is what they told me) the dealer was hoping to expand their building, and GM could/would help with the financing IF the dealer had outstanding responses to the customer surveys.

I did explain to him that the dealer/saleman did in fact do everything I asked of them, it was just the chain of command within GM's shipping division somewhere that was frustrating me, so the survey would reflect that.

Ladies and Gentlemen, please just give me honest answers, that's all I ask.
Don't try to BS me, or I'll take my business elsewhere.

Is that too much to ask?

07-21-2011, 09:53 AM	#12
HDRDTD Drives: 2013 Triple Black ZL1 Vert M6 ECF Join Date: Mar 2011 Location: Trenton, Michigan Posts: 7,046	In my case, as soon as the car was ordered, they sent me an acknowledgement notice that included the order number. Once I had that, I could start tracking the process (I learned how to from this forum). Several times during the waiting period, I'd stop by the dealer to see how things were going and ran into the same situation as many of us have, we know a LOT more about our cars AND the order tracking process that the sales guy does. I even tried to educate him by showing him this forum and how I learned about tracking from this site, but unfortunately he probably won't remember it for more than 10min after I walk out the door. In all fairness, there are a LOT of different models of vehicles any one saleman is expected to sell. Knowing all the information on every one of them is an impossible task, especially when the min you learn all those models, the manufacturer has the gall to bring out NEW models for the new year. However, the tracking portion should be fairly universal for the models he sells, so he should know at least a little about that. Maybe they just don't expect the average buyer to be that knowledgeble? The one thing I look forward to and expect the most is simple honesty. No matter if the news is good or bad, or you just don't know the answer, just be honest with me Mr. Salesman. In my case, from tracking my order I knew the car was built on 3-22, and left the factory grounds on 3-24. from that point on, it sat in a lot near the factory without moving for more than FOUR weeks. All I was trying to get from the dealer is a simple answer to a simple question, "WHY is it just sitting there"? I asked the dealer to start going up the chain of command, since 'somebody, somewhere' must know why it hasn't moved, bu no, I could never get an answer for anybody. I told the dealer I was tired of waiting. If somebody could just tell me a reason it was still in that lot, I could contue to wait, but nope. never did get anybody to give me a clear answer. So I did a search, found a car very similar to what I wanted in a local dealers showroom, and bought it the next day. The original dealer was indeed very concerned about me and my order because he was afraid of me filling out the customer satisfaction form they would be sending me. Evidently (at least this is what they told me) the dealer was hoping to expand their building, and GM could/would help with the financing IF the dealer had outstanding responses to the customer surveys. I did explain to him that the dealer/saleman did in fact do everything I asked of them, it was just the chain of command within GM's shipping division somewhere that was frustrating me, so the survey would reflect that. Ladies and Gentlemen, please just give me honest answers, that's all I ask. Don't try to BS me, or I'll take my business elsewhere. Is that too much to ask?